Hybrid Manager, Application Services chez Chicago Housing Authority

POSITION SUMMARY

Reporting to the Director of Enterprise Services, ITS, the Manager of Application Services is responsible for overseeing, organizing, and coordinating the functional support and operational management of enterprise applications. This role also manages the daily activities and workload of the application administrators. The Manager ensures the successful maintenance and support of all CHA systems, providing reliable software solutions that meet the needs of critical business operations including Yardi, Oracle HCM, SharePoint, EMC/KnowledgeLake, and Records Management. Additionally, these individual fosters open and effective communication between the development team, project management team, business users, and external stakeholders.  They also provide project oversight to ensure business requirements and functional specifications are met while ensuring work completed on schedule and within budget. 

DUTIES AND RESPONSIBILITIES

• Maintains accurate and up-to-date knowledge of application portfolio and ITS strategy.
• Plans, directs, coordinates, and reviews the work plan for application support team.
• Assign work activities, projects, and programs. Reviews and evaluates work products, methods, and procedures. Meets with staff to Identify and resolve problems.
• Collaborates with other teams including Application Development, Helpdesk, IT Infrastructure, and Project Management for project scheduling and delivery.
• Supports, troubleshoots, and maintains production systems to optimize performance, resolve problems, and provide timely follow-up on Identified Issues.
• Manages Incoming Incidents and ensures that the Incidents are completed in a timely and high-quality manner.
• Implements system changes through automation, process change, management solutions, and training.
• Defines and Implements procedures for releasing products throughout the whole product life cycle. Serves as the lead on the ITS Change Control Committee.
• Develop risk management procedures, business continuance scenarios, contingency, and disaster recovery plans for CHA critical business applications to maintain operations during downtime and/or major disasters.
• Identifies and makes recommendations regarding critical points of failure.
• Assists with developing and Implementing policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Assists with developing enterprise content management strategy to enable efficient organization and management of documents, records, web content, and other digital media Information shared Internally for workforce productivity Improvement and knowledge management purposes.
• Develops Requests for Proposals (RFP). Negotiate and manage vendor contracts for Information Technology services.
• Provides support for business control reviews and Internal audits. 
• Mentors’ technical resources to grow their capabilities.
• Develops effective intradepartmental, Interdepartmental, and external working relationships. Work proactively with stakeholders to Identify and resolve problems.

QUALIFICATIONS

Bachelor’s degree in computer science, Information Systems, or related field. Minimum of five years of experience in a leadership role in Application Administration/Support. Excellent verbal and written communication, organizational, and documentation skills. Must be able to provide solutions quickly. Well-versed in project management approaches, tools, and phases of the project lifecycle. Experience and knowledge of change management principles, methodologies, and tools. The Ideal candidate will be adept at presenting Information to audiences of varying technical aptitude and organizational levels.

Master's Degree and knowledge of Yardi, Oracle HCM, and SQL development is a plus. 

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package       
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”

Salary: $115,000-$125,000

Grade: S9

FLSA: Exempt

Union: None