Hybrid Special Assistant to the Mayor chez City of Durham, NC

About the Department

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve. 

This is a reposting of this position, if you have previously applied, you need not apply again.

Hiring Range: $66,703 - $78,898

Workdays/Hours: Monday - Friday / 8:00 a.m. - 5:00 p.m. (Some evenings and weekend work required)

To provide advanced and extensive, high-level project and administrative support to the Mayor. This is accomplished by ensuring a broad range of complex functions occur timely, efficiently, effectively, diplomatically, and confidentially. Significant project coordination is required with internal and external stakeholders, to include City staff, other elected officials and/or their designees. Assignments are specialized and require considerable initiative and sound judgment. This position reports to and is supervised by the Assistant City Manager/Chief of Staff.

Position Duties

• Conducts policy research and analysis to make recommendations, draft reports, letters, memos, presentations, proclamations/resolutions, and briefing documents for the Mayor.
• Conducts advance work to prepare for mayoral appearances (i.e., ribbon cuttings, ground breakings, banquets, meetings, etc.) – to include research, speech writing, developing talking points, and coordinating meeting/event logistics on behalf of the Mayor.
• Proofread and edit reports, correspondence, and presentations.
• Manage and monitor projects of importance to the Mayor – to include coordination of resources and stakeholders, scheduling, conducting research for routine and non-routine projects.
• Respond to constituent inquiries in-person, via telephone, email, in writing, and social media, often requiring an interpretation and explanation of City policies and procedures.
• Communicate with elected officials, community leaders, and key stakeholders on behalf of the Mayor.
• Accompany the Mayor to meetings/events or attend meetings/events on the Mayor’s behalf.
• Create City Council Meeting agenda items on behalf of the Mayor.
• Manage mayoral expenditures and citywide memberships and dues.
• Supervises and directs the work of the Mayor’s administrative support staff and intern(s). Administrative support staff coordinate and manage the Mayor's calendar, address travel needs for the Mayor to include hotel, airfare, meals, ground transportation, meeting/conference registration, expense estimation and reimbursement, etc. Administrative support staff also prepares correspondence, reports, and forms; and takes and transcribes minutes when necessary; opens, sorts, and distributes incoming mail; collects, seals and stamps outgoing mail.
• Responsible for ensuring the Office of the Mayor is available and responsive to visitors/guests coming in person and calling via telephone.
• Monitor Mayor’s email and respond when appropriate.
• Manage Mayor’s social media platforms.
• Formulate procedures for systematic retention, protection, retrieval, transfer, disposal and release of public records.
• Responsible for coordinating special events; designing, editing and producing informational materials; and writing news releases and responding to media requests when necessary.
• Provides excellent customer service by phone, email and in person.
• Performs the duties listed, as well as others assigned, with professionalism, confidentiality, and a sense of urgency.

Minimum Qualifications

• Bachelor’s degree "or" equivalent.
• Two (2) years of related professional experience.

Other Qualifications

• Excellent interpersonal skills with an affinity for helping resolve issues.
• Exceptional written communication skills.
• Previous work experience in City or County government.
• Previously employed in a position responsible for providing administrative and/or project support to an elected official.
• Experience with social media in a professional or work setting.

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