Hybrid Retail Store Manager - Hourly chez Goodwill Industries of NCPA

Description

PURPOSE:

• To develop, direct and manage a marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material.
• To review and analyze the results of store sales in order to establish performance standards, detect trends, and determine proper courses of action.
• To develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.
• To train and motivate Sales Associates to produce sales and perform their duties properly.
• To produce sales through the of: display techniques, knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.
• To make routine operational decisions with organizational policy, when the Senior Manager is not available.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Customer Service
  • Promote friendly and welcoming environment for all customers at all times.
  • Project a friendly, positive and professional demeanor throughout the work day.
  • Greet all customers as they enter the store in a positive and professional manor.
  • Treat all customers as they enter the store in a positive and professional manor.
  • Treat all customers equally with respect and kindness.
  • Maintain a positive, team oriented relationship with fellow associates and supervisors.
  • Actively greet and engage all customers while performing work duties.
  • Assist customers in determining location and selection of desired merchandise.
  • Immediately cease all work duties to assist customer.
  • Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
  • Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
  • Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issues.
  • Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
  • Process friendly efficient and accurate cash register transactions while focusing exclusively on the customer.
  • Thank every customer for their purchase and their support of the Goodwill Mission.
  • Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
• Possess an understanding of and a commitment to the Goodwill Mission.
• Demonstrates effective communication of the Goodwill Mission to customers, wither verbally or through Mission related literature or messaging.
• Develops, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
• Plans and forecasts an effective marketing program based on guidance received from the Vice President of Retail Operations; sales and trends in the retail market, seasonal demands, store capacities, and general experience; uses the approved budget to govern the operations, making adjustments to compensate for significant variations; reviews and analyzes results on a continuing basis to determine significant performance factors and takes corrective action where necessary as directed by the Vice President of Retail Operations.
• Maintains up to date store records.
• Prepares a weekly work plan outline indicating activities and goals for the coming week.

STANDARDS FOR MEASURING PERFORMANCE:

• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

Qualifications

QUALIFICATIONS:

• High School graduate or equivalent (minimum requirement).
• Two Years supervisory and retail sales or related experience required.