Hybrid Customer Service Specialist chez Hustle Notice Biz
Hustle Notice Biz · Cleveland, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Cleveland
Job Description
We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers and will play a crucial role in ensuring they have a positive experience with our company. As a Customer Service Specialist, you will handle inquiries, resolve issues, and provide exemplary support through various channels including phone, email, and live chat.
Key Responsibilities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and provide appropriate solutions in a calm and effective manner.
- Maintain comprehensive knowledge of products and services to assist customers accurately.
- Document and track customer interactions in the company CRM system for future reference.
- Collaborate with other departments to address customer issues and improve service procedures.
- Identify opportunities to upsell or cross-sell products and services to customers based on their needs.
Skills, Knowledge and Expertise
Qualification
- High school diploma or equivalent; further education in communications or customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent communication skills, both verbal and written, with strong interpersonal abilities.
- Ability to handle difficult customer situations with composure and professionalism.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with customer service software (e.g., Zendesk, Freshdesk) is an advantage.
Benefits
Benefit
- Competitive salary ($56,000 – $65,000 per year).
- Opportunities for career growth and professional development.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive and collaborative work environment.
- Ongoing training to enhance skills and knowledge.
