Hybrid Regional Manager chez Culligan

Description: Culligan is seeking an experienced Regional Manager to oversee our business operations and Store Branches in the Northeast South region. The Regional Manager is responsible for leading and managing daily operations through general managers to deliver best in class employee and customer facing metrics/experience and achieve business goals and maximize profitability. As Regional Manager your duties also include guiding/growing staff in your region, setting performance objectives, evaluating, ensuring regulatory and company standards are upheld, and optimizing operational/financial performance.

To be successful as a Regional Manager, you should be able to set a vision/strategy for your region, lead/manage/grow other leaders/branch managers, have customer centric mindset, excellent problem-solving/decision-making and teaching/coaching skills to drive continuously improving operational performance and top and bottom-line results. Responsible for top and bottom-line growth strategy and results.

Specific Job Function:

• Set multiyear vision/budget and tactical execution plan for the region, aligned with BU vision, supported by visibly managed KPIs through strong collaboration/sense of ownership with General Managers
• Adhere to and enforce all company safety guidelines
• Recruit, train, and support General Managers through talent management efforts.
• Evaluate and develop team members to ensure future needs of the business are met from a talent perspective with effective leaders in place and strong succession planning.
• Foster a team culture by empowering recognizing and motivating branch personnel focused on best-in-class employee experience
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Support resolution of escalated customer issues, incident reports, and legal actions.
• Identify, design and lead major strategic initiatives for the region and provide strategic analysis to drive improved decision making.
• Work directly with the Leadership team and GMs on identifying and resolving significant business issues.
• Support/Collaborate with Sales team and General Managers to maximize all revenue streams for the region while developing and implementing business, marketing, and advertising plans.
• Drive operational efficiency and cost control measures to achieve business results including revenue and EBITDA targets for assigned region.
• Drive/oversee/coach problem solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing/learning and implementing region relevant best practices
• Manage internal and external stakeholder relations and negotiate contracts.
• Ensure products and services comply with regulatory and quality standards.
• Ensure company standards and procedures are followed.
• Prepare and present monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Ensure effective communication through the region
• Analyze data and put together strategic plans to help improve all areas of your region
• At least 60% travel to branches across region. Quarterly travel to Illinois Corporate location
• Complete other ad-hoc tasks as assigned

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Customer Focus                          Time Management                                          Organization and Planning                                                                 

Problem Solving                       Teaching/Coaching                                  Strategic Planning

Team Player                                   Analytical                                                             Judgement/Decision Making

Negotiation                                    Integrity                                                               Detail Oriented

Leadership/Delegation             Resourcefulness                                             Talent Management   

Sales Management                     Accountability                                                   Profit Generation Ability

Qualifications:

• Bachelor's degree in business administration, management, or a similar field.
• 10+ years of overall management and leadership experience.
• 5+ years of managing a field team of managers
• 5+ years of dealer/distributed business and experience in a field service industry is a plus
• Water Treatment or Field Service Industry experience required
• Experience in strategy deployment process in multi branch environment and utilizing structured problem solving/project management tools/processes is a plus
• Proficiency in Microsoft Office, with CRM systems, and project management tools.
• Excellent communication skills, both verbal and written.
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.
• Sales and Profit Management skills
• Ability to build strong teams
• Set winning culture for the region
• Competitive and aggressive
• Comfortable traveling to locations to work with branch management to develop and better execute plans that will generate significantly improved results in a reasonable amount of time