Hybrid Mobility Specialist - Volunteer Transportation (Community Van) chez Hopelink

Title: Mobility Specialist - Volunteer Transportation (Community Van Program)

Location: Shoreline and Tukwila, WA 

Work schedule: Full Time, Hybrid: remote with some in-person (typically 1-2 days a week onsite). Typical core business hours of Monday – Friday, 8am – 5pm with some flexibility. Occasional pre-planned weekend and evening availability needed to support in-person outreach events. Flex time available. 

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities.  We are the largest nonprofit in North and East King County.  

Make an impact in your community!  Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity: Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem-solving.

This position will assist the Mobility Team and project partners in the development and implementation of King County Metro's Community Van Program, offered in partnership with Hopelink Mobility Management, which currently serves Snoqualmie Valley, Redmond, Sammamish, Tukwila, and Shoreline/Lake Forest Park. The ideal candidate will be resourceful, self-motivated, and possess a passion and interest in making an impact in the local community. 

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Strong customer service skills.
• Excellent at tracking details.
• Experience working with volunteers.
• Experience with community outreach and engagement desired.
• Experience with social media platforms, Mailchimp, and/or previous marketing engagement.
• Collaborative and team player.
• Communication, collaboration, and community engagement skills.
• Experience working with target populations such as people with disabilities, older adults, veterans, limited English speakers, refugees and immigrants, and lower-income individuals desired.
• Ability to travel as necessary within or outside of King County by car. Currently, 5-10% of time is spent traveling in Snoqualmie Valley, Redmond, Sammamish, Tukwila, Shoreline/Lake Forest Park, and the greater King County region, with more time spent traveling in Shoreline and Tukwila than other jurisdictions. Travel may be required 2-3 times per week during the workday. Mileage will be reimbursed based on miles driven from office base.
• A valid Washington State driver's license, personal automobile liability insurance, and a clean driving record is required.
• The role requires lifting up to 40 lbs. of weight during outreach, volunteer driver training, or other program activities.  

Examples of what you will be doing:

• Provide staff support for Community Van programs throughout Hopelink’s jurisdictions. 
• Serve as the initial point of contact for all potential clients and volunteer drivers, communicating through several channels, such as email, phone, text, and social media; coordinating trip requests; and connecting riders with volunteer drivers. 
• Lead and complete weekly and monthly reporting, monthly client stories, and other administrative tasks. 
• Coordinate scheduling, marketing, and conducting outreach around King County to facilitate more opportunities for clients to learn about Community Van and other transportation resources, including attending local events, partnering with organizations, presenting to groups virtually and in-person, and participating in volunteer recruitment. This may include evening and weekend events (paid time).
• Distribute transportation materials such as brochures, schedules, maps, and fare payment methods. Create and revise program materials to meet target client and partner needs.
• Develop new ideas and coordinate social media and newsletter posts to market the program. 
• Manage Community Van trip, driver, and rider databases.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23.40/hour
  
• Up to 10 paid vacation and sick days annually and 10 paid holidays 
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values: 

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink