- Professional
- Bureau à Kansas City
We are currently looking for a Branch Manager, AVP to join our Retail Banking Team.
The Branch Manager will oversee the branches located in Liberty (9750 N. Ash Ave) and Kansas City (8320 Ward Parkway). This position will be @Office, working 100% in the office.
What you’ll do:
Deposit Growth
- Lead bankers to meet and exceed performance metrics and customer service targets
- Manage branch portfolios focusing on deposit growth and customer retention
- Identify new business leads through community outreach activities, business partnerships and expanding existing internal relationships
- Build relationships with internal and external customers while ensuring consistent delivery of company objectives
Customer Experience
- Lead and deliver an elevated customer experience that meets nbkc standards for every customer
- Research, identify and resolve complex customer problems/issues while providing the highest levels of customer service
- Ensure a consistent customer experience is being delivered at each branch
- Team Development and Engagement
- Coach and develop associates to elevate skill sets to exceed performance objectives based on individual, branch and company goals
- Ensure that team members are engaged with and enabled to be successful in their roles
Compliance and Operational Efficiency
- Recognize and evaluate risk, exercise discretion and handle sensitive and confidential issues
- Responsible for opening, closing and staffing of facilities during branch hours with optimum staffing
- Responsible for branch security and meeting compliance standards
- Ensure team members are in compliance with all applicable procedural and regulatory rules and guidelines
- Travel required resulting in 50% of time spent in each branch location of responsibility
What you’ll bring
- High school diploma or GED Required; Bachelor’s Degree Preferred
- 5+ years of retail banking experience with increasing responsibility including 3+ years of supervisory experience OR 1+ years of nbkc supervisory experience
- Exceptional coaching and development skills
- Exceptional judgement and critical thinking skills
- Proven sales and business development skills
- Knowledge and understanding of financial services products, regulations, and compliance
- Proficient knowledge of Microsoft Office applications
- Ability to perform essential functions of the job with or without accommodation
Our Hiring Process
We respect your time. Once we review your application, we’ll reach out with next steps, whether that’s a phone chat, video call, or even grabbing a coffee. We’ll keep you informed every step of the way.
Why You’ll Love Working at nbkc
Perks & Benefits You’ll Brag About:
- Multiple comprehensive health plans (HSA, FSA, PPO your choice!)
- 4 weeks PTO + 12 paid holidays + your birthday off + 8 volunteer hours/year
- 401k with immediate vesting and generous company match
- Paid parental leave
- Access to behavioral health advocates and an Employee Assistance Program (EAP)
- Wellness perks, reimbursement programs, and on-site gym
- Work-life integration with flexible schedules
- Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries
About nbkc
nbkc isn’t your typical bank, and we don’t want to be.
We’re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.
We’ve been proudly recognized as one of Kansas City’s Best Places to Work for 5+ years, and once you’re here, you’ll see why.
Ready to build something better with us?
Apply now and let’s redefine banking together.
Work Authorization/Sponsorship
At this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we’d hope you continue to keep us in mind for future opportunities.
nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation
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