Hybrid Financial Counselor - Endocrinology chez Quincy Medical Group

Location: Quincy, IL
Pay Range: $16.12 - $24.18 per hour | Based on Relevant Experience
Schedule: Full-Time, Monday – Friday, 8:00am – 5:00pm

About the Role:
As a Financial Counselor in our Endocrinology department, you will provide vital support to patients by coordinating pre-certification and prior authorization with insurance carriers, assisting with patient financial resources, and guiding patients through their financial responsibilities. This role requires a strong focus on customer service, problem-solving, and working closely with patients, insurance companies, and internal teams to ensure financial processes run smoothly.

Primary Responsibilities:

• Initiate and coordinate pre-certification and prior authorization for patients with their insurance carrier.

• Answer patient and insurance company inquiries related to pre-certification and coverage.

• Counsel patients regarding financial responsibilities and available assistance programs.

• Assist patients in enrolling in patient assistance programs, co-pay cards, grants, and other financial aid.

• Process insurance information and forms, ensuring accuracy and compliance.

• Work with resources to track denials, submit appeals, and obtain drug replacement or grant support as needed.

• Maintain detailed and accurate records while adhering to confidentiality and compliance standards.

• Other duties as assigned to support patient financial services and departmental operations.

Qualifications:

• High school diploma or GED required.

• Six months to one year of related experience and/or training, including customer service; or an equivalent combination of education and experience.

• Knowledge of medical terminology and medical insurance preferred.

• Strong communication, organizational, and problem-solving skills.

Benefits & Compensation:

• Core Benefits: Comprehensive health, dental, and vision insurance, including 100% medical coverage (after deductible) with QMG providers.

• Life & Disability Insurance: Employer-provided life insurance and short- and long-term disability coverage.

• Tuition Reimbursement: Up to $5,250 annually to support your educational goals.

• Paid Time Off: Starting at 17 frontloaded PTO days, 6 paid holidays, and 5 paid volunteer days.

• Parental Benefits: Up to 12 weeks of paid parental leave, childcare assistance, and financial support for adoption and surrogacy.

• Financial Perks: Bi-weekly 401(k) employer match and access to earned wages before payday through the Instant Pay Benefit.

Why Join Quincy Medical Group?
At QMG, we are committed to supporting both patients and employees through innovation, compassion, and collaboration. This role is an opportunity to make a meaningful difference in patients’ lives by helping them access the care and resources they need.