Hybrid Regional IT Manager chez prosource.it

Regional IT Manager

Houston, TX, United States - Full time

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centered business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

www.prosource.it

JOB OVERVIEW:

The Regional IT Manager oversees and coordinates all IT-related activities within the assigned region, with a strong focus on ensuring alignment and enforcement of Corporate IT guidance, guidelines, and standards. This includes planning and managing regional IT operations, leading support teams, ensuring infrastructure stability, and executing corporate strategies locally. The role also ensures compliance with global IT policies while supporting rig activations, deactivations, and relocations, and delivering high-quality customer service.

Salary will be based on experience

ADDITIONAL INFORMATION:

This position is in a location that does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United State. The core tasks, duties, and responsibilities are listed in the job description below:

RESPONSIBILITIES:

1. Management

• Oversee IT operations across rigs, shore-based offices, and remote locations within the assigned region.

• Plan, organize, control, and evaluate regional IT and data operations for compliance and efficiency.

• Ensure systems are reliable, secure, and scalable to meet business demands.

2. Leadership and Team Development

• Manage and coach regional IT staff by setting clear expectations, appraising performance, and developing skills.

• Foster a culture of collaboration, customer service, and accountability.

• Ensure team readiness for rig activations, deactivations, and relocations.

3. System and Infrastructure Governance

• Enforce IT policies, procedures, and standards to meet corporate compliance.

• Manage backup systems, network security, and data protection protocols.

• Ensure high system availability and efficient recovery processes.

4. IT Service Delivery and Support

• Support shore and rig users with high-quality, timely IT services, including ticket escalations.

• Ensure consistent resolution of SNOW incidents, service requests, and email-based queries.

• Engage vendors and partners as needed to address escalated support issues.

5. Budget and Resource Management

• Manage regional IT budget between $1M–$4M annually, ensuring cost-effectiveness.

• Control resource allocation for hardware, software, services, and projects.

6. Strategic Execution and Improvement

• Identify and resolve critical IT issues with sustainable, strategic solutions.

• Support deployment of global initiatives locally and drive continuous improvement.

• Participate in the development and alignment of global IT strategy.

7. Knowledge Sharing and Documentation

• Create and maintain Knowledge Base articles for regional systems and recurring issues.

• Promote knowledge sharing across IT teams, including best practices and lessons learned.

8. Security and Compliance

• Ensure infrastructure and users follow security protocols, including password and data management.

• Proactively identify risks and escalate vulnerabilities for resolution.

Requirements

To be seriously considered for this role, please have the following:

• Bachelor’s degree in IT, Computer Science, or equivalent (experience in lieu of degree accepted).
• Minimum 5 years of experience in regional or enterprise-level IT management roles.
• Proficiency in infrastructure support, network systems, and IT service delivery.
• Experience managing offshore or remote support teams.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, conflict resolution, and presentation abilities.
• Strong understanding of ITIL practices and service management platforms like ServiceNow.
• Ability to manage budgets, vendors, and resources effectively.
• Familiarity with rig environments and remote connectivity technologies is a plus.

Benefits

The applicant who fills this position will be eligible for the following compensation and benefits:

• Health Care Plan (Medical, Dental & Vision)

• Short Term and Long-Term Disability
• Basic & Voluntary Life and AD&D insurance
• We contribute 3% of your salary to your 401K account (regardless of whether you participate)
• 15 days of PTO when you join us and 20 days once you reach your first year
• 9 Paid observed holidays