Hybrid Junior Robotics Process Automation Technician (2918) chez PSI Pax

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD.  We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.

Specific tasks include the following support for the sustainment and enhancement of Robotics Process Automations using Navy ERP:

• Responsible for executing Robotics Process Automations using UiPath on a pre-determined schedule Monday through Friday.

• Provides production operation support including daily bot processing and validation of data.

• Provides help desk ticket resolution support.

• Supports the management of master data.

• Provides a wide range of data analytics and reporting support for automations.

• Participates in release management including analysis of defects, solution design, testing, and deployment.

• Prepares documentation as required for repeatable automation execution.

 

• Secret Clearance.  Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. 

• At least two (2) years of professional experience.

• Must be proficient in Microsoft Office Suite.

• Must work well independently; have the ability to interface with customers in senior level positions. 

• Must have strong written and verbal communication skills and must provide customer service both internally and externally. 

• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable.

• Must have experience with Microsoft Applications (Word, Excel, PowerPoint).

• An associates degree

• A High School Diploma and two (2) years of additional experience can be substituted for the degree.

 

Note:  2 days per week in Indian Head at Client Space and 3 days per week telework.  Must work Mon-Fri 8 hour per day work schedule.  A compressed work schedule is not available for this position.