Hybrid Patient Care and Inbound Sales Coordinator chez River Town Dental

Description

The primary responsibilities of a Patient Care & Inbound Sales Coordinator include managing inbound marketing leads, scheduling appointments, and conducting in-person consultations. This role involves answering and initiating lead calls, tracking lead activity, and coordinating consults—primarily for full arch implants and other advanced dental procedures. A key focus of this position is delivering professional, empathetic, and personalized care both over the phone and in person, guiding patients through their treatment decision-making journey.

A Patient Care & Inbound Sales Coordinator is a customer service/sales position. Patient Care & Inbound Sales Coordinator's goal is to enhance the patient experience through exceptional care and service, guiding patients through their decision-making process with the ultimate goal of securing appointments, directly contributing to the achievement of Rivertown Dental's practice objectives.

About Rivertown Dental:

Welcome to Rivertown Dental, a modern, team-first, privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in-house specialty services, as well as abundant opportunities for growth and development.

We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community!

Responsibilities and Duties (including but not limited to):

• Primary focus: offer exceptional care to each person engaging with our practice.
• Ensure HIPAA protocols are followed.
• Monitors the schedule continuously and ensures appropriate time slots are full and clinician’s time use is efficient. 
• Assists answering incoming calls or making outgoing calls/follow-ups to potential leads for advanced treatment cases.
• Practices and implements phrases as well as all Admin training documents.
• Provides clear and caring communication to every patient, including following up in a timely manner (less than 2 hours) to emails, texts, and other messages.
• Engages in actively learning all new and existing software.
• Learns and maintains knowledge of the CRM system to manage both incoming leads and current patient communication.
• Collaborates with the marketing team to address CRM updates, concerns, and lead tracking accuracy.
• Performs pre-appointment scripting confirmation calls and rescheduling
• Supports efficient and welcoming check-in and check-out processes to ensure a smooth patient experience.
• Handles in-person consultations with professionalism, empathy, and attention to patient needs. 
• To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.
• Travel between the Support Center and Holmen Office. 

Capabilities/Key Competencies:

• Exceptional telephone etiquette, organizational skills, and customer service and sales skills. 
• Desire to learn new systems and protocols and have the ability to implement them
• Caring at the core, trustworthy, and dedicated to your profession
• Detail oriented, able to multitask and effectively manage time in a fluid daily schedule

We offer:

• Amazing self-care incentives & reimbursement
• Flexible Scheduling
• Medical, Dental, & Vision Insurance
• 401K (with matching opportunities)
• Paid Vacation Pay & Holiday Pay
• HIPAA, OSHA & CPR Training on site
• Referral Program
• Employee, Spouse, and Child Life Insurance
• A privately owned group practice that is growing in the Coulee Region with advancement opportunities

Requirements

Education & Experience:

• Preferred: 
  • Proficient in dental practice management software
  • Fluent in dental terminology
• Required:
  • Moderate to advanced Sales background 
  • Experience in learning and working with multiple software systems
  • Expert knowledge of general administrative practices. 

Mandatory:

• Attend all monthly team meetings
• Attend weekly department meetings on location