Hybrid Receptionist chez Mainstream Living

Schedule: Monday-Wednesday  9am-4pm (part-time, 21 hours/week) (8am start time optional for 24 hours/week total)

SUMMARY OF POSITION

Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams.  The purpose of this position is to provide positive customer service at all times in the Administrative office while interacting with staff, members & individuals from outside the agency. All personnel are expected to promote a safe and welcoming, home-like environment that inspires hope and supports members with their individual goals and aspirations.

QUALIFICATIONS AND SKILLS

Education:  High School Diploma or Equivalency/HiSet/GED

Experience:  One to three months related office experience and/or training

Driving: This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.  Exceptions to this may be made for non-direct service positions.

Other Certification: n/a

Computer: Basic data entry skills required.

Post hire: Must demonstrate competencies to complete internal training.  

General: All employees must work diligently to incorporate the spirit and intent of Mainstream Living's mission, vision and values.  This includes respectful communication to all others at all times.  Employees must be able to establish a rapport and develop positive relationships with others while conducting themselves in line with the Mainstream Living's Code of Ethics.  Employees must also: demonstrate consistent professional conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.  

The Receptionist must have the ability to speak effectively while interacting on the phone or in person to customers, employees or consumers of the organization. Must present professionally and have the ability to speak effectively to stakeholders/customers, members and employees of the organization. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is considered an essential health care worker position and in the event of an emergency may be required to work one-on-one with members to ensure their safety. 

General Duties:

• Provide excellent customer service and provide positive support for members and staff (answering questions, resolving issues)

• Greets individuals (members, staff & outside agency individuals) in a friendly, hospitable manner. Triage meetings, visitors, upset members/visitors/stakeholders.

• Professionally handles all incoming phone calls connecting individuals with the appropriate person

• Receives and sorts mail daily into mailboxes, prepares intra-office mail/bags, stamps USPS mail & sends out as needed, receives and disburses USPS mail and supplies.

• Completes tasks related to opening and/or closing of office

• Assists with Representative Payee duties for members or stakeholders as requested (handing out checks, receiving receipts)

• Keeps reception desk/office cleaned and organized

• Replenishes supplies as needed

• Maintains kitchenette area and coffee (clean & filled)

• Troubleshoots office copier, fax, phones and vending machines & contact service

• Carries out office safety measures and plans as needed. 

• Other duties as assigned

Full job description provided at time of interview. 

EOE