Hybrid IT Specialist- Monticello Admin chez Mainline Health Systems, Inc.

Information Technology Specialist

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Department: Information Technology                                                  Job Status: Full Time

FLSA Status: Salary/Non-Exempt                                                            Reports To: IT Systems Manager

Grade/Level:                                                                                               Amount of Travel Required: 40%

Work Schedule:                                                                                          Positions Supervised:  None

8 a.m. to 5:30 pm Monday- Thursday.

8 a.m. to 12:00 pm on Friday. However,

additional hours may be required to complete duties.

POSITION SUMMARY:

The IT Specialist works in conjunction with the Mainline IT team to install and maintain computer systems and networks to the highest functionality.  The IT Specialist is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

DUTIES AND FUNCTIONS:

• Set up workstations, computers, and peripheral devices (printers, scanners, etc.).
• Install network lines as needed.  
• Responsible for notifying server/network administrators of server and/or connectivity issues in a timely manner to ensure clinic workflow is not interrupted.
• Provide support in troubleshooting of computer problems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Responsible for the set up and support of our VoIP telephone system.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Maintain inventory of workstations, computers, peripheral devices, etc.
• Responsible for the proper removal of old equipment.
• Act as additional administrative support to the care team; supporting the implementation of workflows that sustain MHSI Patient Centered Medical Home model of care.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI.

REPORTING RELATIONSHIPS:  

The IT Specialist reports to the IT Systems Manager.

EVALUATION:   

The evaluation of work performance will be ongoing and will be completed by the IT Systems Manager.   It will include the specific duties and responsibilities of this position description plus employee ability to interact constructively with clinical and administrative staff and general working behavior. Formal evaluation will be conducted annually but may be initiated at other times by the IT Systems Manager and/or the Director of IT.

SKILLS AND ABILITIES:

Education: bachelor’s degree in computer information systems or technical degree in related field preferred.   

Experience:  Experience in supporting information technology in an office environment, preferably in the health care setting.

Key Skills:

Computer hardware and software knowledge with the ability to learn new software.

Good knowledge of computer security systems.

Ability to learn and utilize electronic medical records.

Goods skills in computer networking and troubleshooting.

Proficient in using analytical tools and instruments, i.e. Excel.

Excellent communication and ability to work in a team.

The ability to work in a constant state of alertness and in a safe manner.

PHYSICAL DEMANDS 

WORK ENVIROMENT:

An office environment in a controlled atmosphere building. This is an OSHA low –risk position.

STATUS:

This is a FLSA Non-Exempt position.

This is an OSHA low risk position.

This is an ADA negotiable position.

This is a safety sensitive position. ( Arkansas Act 593 of 2017)

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice.   This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.