Hybrid Host/Hostess chez SKYPARK AT SANTAS VILLAGE

Description

We are seeking a professional and charismatic Host/Hostess to serve as the first point of contact for guests entering the Reindeer Room, an intimate, high-end speakeasy located within SkyPark. As Host, you are responsible for creating a warm, welcoming experience while managing reservations, coordinating seating, and preserving the refined ambiance of the space.

The Host plays a vital role in setting the tone for each guest’s visit and supporting the front-of-house operation to ensure service runs smoothly and efficiently. You will work closely with the Food & Beverage team and collaborate on private parties and exclusive events.

This position is Part-Time and requires availability on evenings, weekends, and holidays. The Host/Hostess will report to the F&B Management Team.

Responsibilities

• Greet all guests warmly and professionally, setting the tone for a refined, welcoming atmosphere.
• Manage guest reservations and seating assignments using the Tock reservation platform.
• Maintain an organized and accurate waitlist when needed; clearly communicate wait times and seating expectations.
• Coordinate guest flow and seating strategy to maintain the intimate and curated ambiance of the Reindeer Room.
• Assist with guest inquiries regarding menus, events, or venue layout.
• Ensure that host areas and the front-of-house environment are clean, organized, and aligned with the speakeasy’s aesthetic.
• Communicate effectively with the server and bar team to support service timing and smooth transitions between seating’s.
• Provide guests with a brief overview of the Reindeer Room’s concept, specialty offerings, and ambiance.
• Assist with the setup and breakdown of the host station and entry areas as needed.
• Collaborate with the F&B and Events Teams during private events to ensure smooth entry and guest flow.
• Enforce SkyPark’s service, safety, and appearance standards.
• Support the F&B Team with timely and thoughtful communication.
• Work as a team with all SkyPark personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Perform other duties as assigned.

Qualifications

Qualifications

• 1+ years of experience in a host or front-of-house role within a fine dining or upscale hospitality environment.
• Excellent communication, guest service, and conflict-resolution skills.
• Experience with Tock or similar digital reservation platforms is preferred.
• Strong organizational and multitasking abilities, especially under pressure.
• Professional demeanor and polished appearance.
• Ability to stand for extended periods and move throughout the space efficiently.
• Punctual, reliable, and available to work evenings, weekends, and holidays.
• Interest in craft cocktails and the speakeasy environment is a plus.
• Willingness to obtain any required food handler certifications. 
• Must be able to stand and walk for extended periods.
• Must be able to navigate dimly lit, fast-paced service areas.
• Must be able to lift up to 25 lbs.

*Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.