Remote Ophthalmic Surgery Coordinator chez Austin Retina Associates

Ophthalmic Surgery Coordinator

Position Summary

Austin Retina Associates seeks a responsible, self-motivated individual to coordinate surgeries and inpatient/outpatient procedures to ensure unparalleled patient satisfaction. 

Duties/Responsibilities 

• Schedule procedures, input/submits surgical orders, laboratory and medical clearance requests into electronic or paper scheduling systems
• Schedule post-operative visits
• Counsel patients regarding procedures, logistics, and costs associated with surgery
• Verify and notate current patient medications in advance of surgery to explain impact of medications on the surgical process
• Maintain adequate contact with patients to help ensure comprehension of procedures, advising patients on technical aspects of the visit and surgery, answering questions about symptoms and disease processes 
• Obtain insurance pre-authorization for procedures and medications.  Obtainung payments as required. Explains the expected costs to patients. Communicates with insurance, patients, and other physicians’ offices to obtain required referrals and approvals 
• Document all  contacts, insurance verifications, and all scheduling activity in patient charts, patient record systems, and internal calendars 
• Prepare a daily surgery schedule sheet for all assigned physicians in surgery 
• Verify insurance and benefit investigations as needed
• Other administrative tasks as assigned

Required Attributes

• Master multiple computer systems including Google, MicrosoftOffice, Teams, data management, data entry and retrieval
• Knowledge of ophthalmology and retina terminology with strong ophthalmic technician experience
• Strong attention to detail, multitask effectively, minimizing errors for self and team
• Effective written and verbal communication skills
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
• Demonstrates high-levels of critical thinking skills
• Excellent organizational skills, time-management, ability to strategically manage workflow in an environment with competing priorities with attention to detail
• Demonstrate and model our core values always: Serving with Compassion, Striving for Excellence, and Practicing Humility
• Satisfactory home working environment with company provided computer equipment

Preferred Attributes

• Fluency in Spanish at a professional level 
• Basic knowledge of eye anatomy, disease processes/symptoms, typical tests for retinal procedures, and medications used in ophthalmic surgery
• Understanding of how common medications and diagnoses may require medical clearance for surgery
• Knowledge of billing and coding for tests, diagnosis, and procedures along with the insurance verification process

Position Details

• Schedule assigned by supervisor, generally during weekdays 8 AM - 5 PM. 
• Travel is rarely required.
• Hourly pay, FLSA non-exempt, eligible for overtime
• Position is work-from-home, must be based -in Austin, Texas

Physical Demands & Requirements

Sitting up to 4-8 hours a day; stand and walk; talk and hear both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 20 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.