Hybrid Computer Technician chez Howard County Public School System

DESCRIPTION 

Under the direction of the Assistant Manager of Field Services, the Computer Technician is responsible for the support of on-site technology at assigned locations. This includes, but is not limited to, providing hands- on support for the installation, maintenance, and repair of computer hardware and software, network, and peripheral devices. 

MINIMUM QUALIFICATIONS 

Applicants must meet all qualifications below to be considered for the vacancy. 

Education:  

• High School diploma or GED (must scan and upload to the online application). Education completed outside the United States must be evaluated by an MSDE approved organization. For a list of approved vendors, please click here. 

Experience:  

• One year of work experience supporting, installing, troubleshooting, testing, diagnosing, repairing, and replacing computer equipment, network equipment and peripheral equipment. 

PREFERRED QUALIFICATIONS 

• Bachelor's degree from an accredited college or university in Information Technology, Educational Technology, Business Administration, or related field. 

• A+ Certification  

• Network+ Certification  

• Applicable vendor certifications (i.e., Apple, Microsoft, Cisco, etc.) 

• Experience working in a K-12 or college/university setting. 

LICENSURE 

• Possession of a Maryland Class C driver’s license and satisfactory driving record with 2 or less points on your record. 

ESSENTIAL POSITION RESPONSIBILITIES 

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. 

• Works with Howard County Public School System (HCPSS) entities, as assigned, to ensure all technology related issues and concerns are resolved. 

• Tests and repairs computer equipment. 

• Communicates in a positive and effective manner with staff, administration and co-workers. 

• Utilizes the HCPSS service order ticketing system to ensure customer requests are addressed in accordance with the documented HCPSS Technology Department service level agreements. 

• Maintains a working knowledge of current technology and trends as they relate to the HCPSS. 

• Maintains all work tools, workspace, equipment and vehicles in a professional manner. 

• Interacts with vendors and contractors to resolve issues and maintain optimal system performance. 

Employee Safety 

• The employee is responsible for the use of safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. The employee is responsible for using safe practices and methods in the operation and supplies related to their job. 

• The employee is further responsible for correcting any conditions within the building or grounds that may be hazardous to employees, students, or staff assigned to the building and reporting same to the appropriate administrator. 

• The employee is responsible for the safety and maintenance condition of their assigned vehicle. 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES 

The below list is a summary of the knowledge, skills, and abilities required for success in this position, not an exhaustive or comprehensive list.  

• Knowledge of associated equipment used to test and repair computer equipment, network jacks and systems. 

• Knowledge of the basic and applied principles of computer and network theory. 

• Knowledge and ability of troubleshooting capabilities for all aspects of technical support. 

• Knowledge and demonstrated ability to plan, organize, prioritize, and manage service orders. 

ADDITIONAL REQUIREMENTS  

Physical Requirements 

• Ability to perform work requiring climbing, walking, sitting, squatting and/or physical exertion. 

• Ability to lift heavy loads of 40 lbs. or more. 

The person selected for this position must meet all requirements of the physical examination administered by a medical service selected by the Howard County Department of Education. 

Working Hours 

• The duty day for a full-time position is 8.5 hours per day including an unpaid duty-free thirty-minute lunch. 

• This position is designated as an “emergency employee” under the AFSCME negotiated agreement and may require a response during inclement weather and other emergencies. When work cannot be scheduled during the school year during normal hours, weekend/evening and shift work may be required as allowed by the AFSCME negotiated agreement. Maintenance employees are issued a school system cell phone to receive calls from their supervisor and respond to emergency events as needed.