Hybrid Guest Service Ambassador chez Gun Lake Casino Resort

Position Summary:

The Guest Service Ambassador is responsible for providing Four Diamond Standard Service to our internal and external guests. The main responsibilities include paper fills, jackpots, minor machine repair, currency and coin exchange and Rewards card signups, properly implementing Title 31 procedures, observing and safeguarding assets of the company, and performing responsibilities in accordance with all company standards, policies, and procedures.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people. 

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Responsible for practicing, supporting, and always promoting AAA Four Diamond and Gun Lake Casino Resort’s standards.
• Comply with signatory controls, including jackpot / fill vouchers, check-in / out sheet, key control, and other forms associated with daily duties.   
• Capable of counting down, checking in / out, and maintaining accountability of a slot booth or bank.
• Follow all Responsible Gaming Guidelines. 
• Inform shift management of any illegal gaming devices or activity.
• Effectively and efficiently complete transactions for guests while maintaining Title 31 requirements.
• Follow all procedures and policies to ensure that duties are performed within accepted standards established by Casino Management and Regulatory requirements.
• Responsible for the final balancing of funds and assets assigned during a shift.
• Handle guest opportunities in a positive and professional manner.
• Inform Slot leadership of guest needs which may require special accommodation.
• Keep work areas and casino floor neat, clean, and safe.
• Understand and be aware of the Rewards Program to sign guests up and champion the benefits of the program.
• Be aware of all current and upcoming events and promotions.
• Follow all safety procedures to ensure a safe work environment for yourself and others.
• Other job-related duties as assigned.

Essential Qualifications:

• Must be 21+ years of age. 
• Must possess a High School diploma or GED.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. 
• Basic math and money-handling skills.
• Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
• Working understanding of Title 31 requirements.  
• Understand and practice Four Diamond Service standards and The Seven Grandfather Teachings.
• Understand and comply with all company and departmental rules, regulations, policies, and procedures.
• Ability to handle Guest opportunities in a positive and professional manner while demonstrating sound judgment and mature decision-making.
• Must be able to work a flexible schedule based on business needs, which includes days, evenings, weekends, and holidays.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment. 
• Must have the ability to access all properties and areas.
• Ability to bend, kneel, reach, and lift items weighing up to 25 lbs. Ability to push a cart weighing in excess of 300 lbs.
• Ability to stand and walk for the duration of the shift.
• Able to hear radio transmissions and communicate clearly on the radio.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. 

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.    

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.    

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. 

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.