Hybrid WIC Program Director ($64,640-$68,680/year) chez Community Action Pioneer Valley, Inc.

Description

DEPARTMENT: Community Services

POSITION TITLE: WIC Program Director

LOCATION: Multiple WIC Sites 

STATUS: Non-Exempt

SUPERVISOR: Director of Community Services

POSITION SUMMARY

The WIC Program Director is responsible for the leadership and management of the day-to-day operations of the agency’s WIC program. Plans, implements and evaluates program operations to ensure compliance with federal regulations and state policies and procedures, including all procedures relating to: WIC benefit issuance, vendors, management information system, caseload management, fiscal operations, files and record keeping, data quality, quality assurance, staff deployment, and local program evaluation. 

ESSENTIAL RESPONSIBILITIES

1. Plans, implements and evaluates program operations to ensure compliance with federal regulations and state policies and procedures, including all procedures relating to WIC benefit issuance; vendors; Management Information System; caseload management; data quality; quality assurance; staff deployment to program sites; sites opening/relocation if applicable; local Program Evaluation process.
2. Select, train, orient, and supervise a team of staff across multiple office locations, including hybrid remote work. Assists senior nutritionist in the hiring and ongoing evaluation of nutrition and breastfeeding peer staff.
3. Works with the community coordinator and senior nutritionist to develop outreach and referral networks with -and provide training to- community agencies and health care providers.
4. Inspires and motivates others to achieve increasing levels of performance excellence. Regularly evaluates job performance and recommends compensation, promotions, and disciplinary actions.
5. Acts as liaison between Community Action Pioneer Valley and the state Department of Public Health WIC office.
6. In partnership with the department director and fiscal staff, monitors program budgets on an ongoing basis. Assists in revision of budgets and amendment submissions. Assists in monitoring fiscal practices to ensure compliance with state, federal and agency policies.
7. Provides annual WIC benefits vendor training, monitoring of vendors and follow-up on all vendor complaints to ensure federal and state regulations are followed, and to ensure participants have a positive retail experience.
8. Trains staff team in coordination with WIC’s Learning Center offerings. Ensures that WIC staff have up-to-date knowledge and skills by requiring staff to attend state-sponsored conferences and business meetings and in-services; planning and facilitating regular staff meetings; providing annual civil rights training for all staff; providing annual customer service training for all staff; ensuring that all staff obtain 10 CEU credits annually.
9. Ensures collection of immunization data, assessment of immunization status, provision of immunization education, and referrals.
10. Supervises distribution of Farmers’ Market coupons.
11. Comply with agency and funders’ paperwork requirements and procedures.
12. Remote work available complying with the agency’s policy.
13. Required to travel regularly throughout the agency service area to Community Action Pioneer Valley sites and service locations and occasionally out of the service area.
14. Attend WIC business meetings, state-wide director meetings, and other required meetings at The Learning Center in eastern MA.
15. Attend regularly scheduled supervision meetings, Community Services leadership team and department meetings, mandatory agency training, and participate in professional development activities.
16. Maintains strictest confidentiality.
17. Performs related work as required.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency. 

Requirements

QUALIFICATIONS/SKILLS

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include, but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

The ideal candidate will demonstrate the following competencies:

• Leadership and decision-making capabilities.
• Supervision and leading diverse teams.
• Interpersonal communication – verbal and written; in-person and phone .
• Ability to articulate program goals and policies to participants, health care providers, community agencies, and vendors.
• Conflict resolution, problem-solving, establishing priorities, navigating change.
• Program management.
• Strategies for project organization and time management to work independently, prioritize workload and complete assignments in a timely manner.
• Understanding data capture and tracking methods.
• Work collaboratively across different grant requirements to accomplish shared goals and outcomes.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.
• Sensitivity to the needs of the participant population 

Key Knowledge and Experience:

• Knowledge of Franklin and Hampshire counties and North Quabbin regional organizations and resources.
• Knowledge of nutrition, perinatal, breastfeeding, and infant and child health.
• Program planning and administration.
• Program operations management experience in a nutrition education, public health, or human services environment.
• Previous WIC experience, and/or Registered Dietician, Licensed Dietitian Nutritionist experience is highly valued.
• Experience working with marginalized communities and individuals with low incomes.
• Experience thinking creatively and strategically, setting program goals and steps to achieve them.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements.
• Adapt to changing priorities and demonstrate close attention to details.
• Proficient computer skills (Microsoft Suite and databases).

To Qualify

Minimum Qualifications:

One of the following:

• Bachelor's degree in public health, public administration, nutrition and 2 years’ experience in program administration, with 1 year supervisory experience.

OR

• Master's degree and 1 year program administration experience and 1 year supervisory experience.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Requires sitting for long periods.
• Working in an office environment.
• Some bending and stretching required.
• Extensive use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift from 20 – 30 lbs.
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site. 

AA/EOE/ADA 

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.