Hybrid ORS SPECIALIST 1/2/3/4 chez State of Louisiana, LA
State of Louisiana, LA · Baton Rouge, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Baton Rouge
About the Department
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ORS Specialist 1/2/3/4
Office of Unemployment Insurance
Division: UI/BAT
Location: Baton Rouge, LA
Announcement: ORSSP1234-211908-081525CM
Multiple Vacancies will be filled from this Job Posting!
Office of Unemployment Insurance
The Louisiana Workforce Commission (LWC) is seeking an ORS Specialist to join the Office of Unemployment Insurance. LWC administers the Unemployment Insurance (UI) program, which supports eligible workers during periods of involuntary unemployment. The program is governed by the Louisiana Employment Security Law and involves two main operational components: UI Tax Operations and UI Benefit Operations.
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:
•Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideals.
•Driving Results: The ability to identify important goals and work to achieve them.
•Making accurate Judgements: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.
•Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.
Position Duties
Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
Six years of full-time experience in any field; OR
A bachelor’s degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Six years of full-time experience in any field; OR
A bachelor’s degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
- Receives inbound calls related to filing claims, filing weekly certifications, and claim status updates as they relate to Unemployment Insurance claims.
- Examines correspondence received from claimants and employers as it relates to all claims.
- Conducts fact-finding regarding potential issues on unemployment claims by making direct calls and corresponding with local offices, claimants, employers, and other interested parties.
- Complies and submits timely reports on daily production; Completes missed production reports to include an explanation when Federal Compliance Measurements are not met.
- Provides excellent customer service to our job seekers by answering their calls promptly, greeting the customer, and providing accurate information in reference to their unemployment claims.
- Other duties as assigned.
Position-Specific Details:
Appointment Type: This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty. Current permanent status, classified employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as an ORS Specialist 1, 2, 3, or 4. The level at which the vacancy is filled and will be determined by the qualifications of the candidate selected. This position is an opportunity to advance within this job series. The actual starting salary depends on the education and experience of the selected applicant.
Please click on the links below to learn more about each job level:
ORS Specialist 1
ORS Specialist 2
ORS Specialist 3
ORS Specialist 4
How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
All applicants selected for employment must submit to drug screening and a background check
For further information about this vacancy, contact:
Connie Muse
[email protected]
The Louisiana Workforce Commission is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154
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