Hybrid Scheduling Access Specialist (Harwich) chez Medical Affiliates of Cape Cod

•    Primary contact for patient access for patients and other departments.
•    Maintains provider schedules to achieve productivity targets, patient access and provider flow.
•    Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
•    Manages the schedule during transition to new models of care when applicable. 
•    Monitors physician’s panel and contacts patients who are past due for appointments. 
•    Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
•    Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. 
•    Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
•    Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
•    Reschedules patient appointments and extends patient schedules as necessary
•    Processes cancellations and no show appointments, and notifies clinician of change in schedule. 
•    Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
•    Maintains efficient flow of daily patient schedule and front office operations
•    Mail out new patient package when applicable
•    Confirms appointments within 24 hours
•    Liaison for existing and future patients seeking new and follow-up care appointments 
•    Performs tasks as a receptionist and EMR Specialist as needed
•    Timely communication of unresolved issues to manager or designee to facilitate timely interventions
•    Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
•    Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
•    Maintains confidentiality regarding patient information in accordance to HIPAA regulations
•    Ability to float to other MACC practices when required
•    Perform other work related duties and activities as assigned or requested

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

•    Ability to read, write and communicate in English
•    High school graduate or equivalent
•    At least one (1) year of  experience with medical scheduling preferred
•    At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
•    Demonstrated excellence in providing customer service  
•    Strong communication and interpersonal skills   
•    Medical terminology knowledge preferred
•    Typing skills at 30 WPM preferred

*!%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%26nbsp;%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%26nbsp;%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong%3ECape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page:%26nbsp;%3Ca href=%22https://www.capecodhealth.org/careers/%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family:%26quot;microsoft sans serif%26quot;, sans-serif%22%3E%3Cspan style=%22font-size:11.5pt%22%3Ehttps://www.capecodhealth.org/careers/%3C/span%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/strong%3E%3C/p%3E Postuler maintenant