Hybrid University: HR Service Center Rep (Duncan, IA, US, 73533) chez SAP SuccessFactors Recruiting | Talent Acquisition Software

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Under direct supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center. Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Escalates moderate to complex issues that require specific, in-depth knowledge to the appropriate resource. Receives and processes requests for simple personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained. Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues. Helps other team members as required. Requires a high school diploma or equivalent, and at least two years of experience in a customer service environment, including at least one year in Human Resources.

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