SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
Are you a strategic and purpose driven leader motivated to deliver exceptional customer outcomes? Do you challenge the status quo and empower teams to think outside of the box? Do you thrive working in a high performing and innovative environment?
Then, we welcome you to join our team as Manager of Customer Solutions and Implementation for EMEA!
In this role, you'll play a pivotal part in enabling our Team to ensure that our customers are set up for success providing onboarding and customer success experiences that delight SafetyCulture customers. Your business acumen and hands on approach will be evident as you mentor, lead and grow our EMEA customer success and implementation team and partner with key stakeholders across the organisation to foster an ongoing culture of collaboration, knowledge sharing and innovation.
What you'll be doing
Manage and lead the Customer Solutions and Implementation team for EMEA, providing guidance, support, clear operating mechanisms and coaching to ensure the team’s success in achieving their goals
Establish best practices for the team in discovering business needs, implementing and onboarding customers and ensuring that customers are set up for success with SafetyCulture
Articulate change management and training services for customers and ensure team members are positioned to deliver these services across different user types across customers
Work closely with Pre-Sales and Customer Success Engineers to ensure effective onboarding of customers
Refine and execute a customer success approach that delights and maximises value for our customers
Monitor and track essential customer success indicators, metrics, and goals, delivering regular reports to leadership on key metrics
Engage in close collaboration with senior-level executives, global Customer Success leadership, and key stakeholders to align customer success initiatives with broader customer and business goals and amplify our influence throughout the organisation
Inspire your team by championing resourcefulness, adaptability, and continual improvement, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations
Use data-driven insights and strong analytical skills to monitor and evaluate the team's performance and impact on customer success metrics
What you'll bring
Prior leadership and team management experience, with a strong background in scaling and leading high-performing Customer Success teams
Experience in the SaaS industry across multiple countries in EMEA in both onboarding and implementation proving you have set customers up for success
Exceptional communication, presentation, and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders
Strong project management skills
Clear understanding of technical foundations of a SaaS business, including integrations, APIs, etc
Effective stakeholder management skills, and ability to build and maintain positive relationships across all levels of organisations
Strong commercial acumen
Analytical mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiatives
Demonstrated expertise in using customer success tools while driving iterative changes and fostering a culture of continuous improvement
Ideally, business level fluency in another European language as well as a technical background
Last but not least, a customer obsessed mindset, and passion for SafetyCulture’s mission
At SafetyCulture, we care about people and growing the team, through:
Equity with high growth potential, and a competitive salary,
Flexible working arrangements,
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You’ll also receive other perks such as:
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Vous pouvez configurer votre navigateur pour qu'il bloque ces cookies, mais certaines parties du site risquent alors de ne pas fonctionner.
Sécurité
Expérience utilisateur
Cookies ciblés
Ces cookies sont placés par nos partenaires publicitaires via notre site web. Ils peuvent être utilisés par ces entreprises pour créer un profil de vos intérêts et vous montrer des publicités pertinentes ailleurs.
Google Analytics
Google Ads
Nous utilisons des cookies
🍪
Notre site web utilise des cookies et des technologies similaires pour personnaliser le contenu, optimiser l'expérience de l'utilisateur, individualiser et évaluer la publicité. En cliquant sur OK ou en activant une option dans les paramètres des cookies, vous acceptez cela.
Les meilleurs emplois à distance par courriel
Rejoins 5'000+ personnes qui reçoivent des alertes hebdomadaires avec des emplois à distance!
