Hybrid Medical Respite Case Manager chez Housing Forward

Description

JOB SUMMARY: 

This position provides rotating support to the Medical Respite Programs at the RISE Center and Sojourner House. The role serves as the Case Manager providing initial intake, ongoing case management, basic support and ensuring the safety of clients during their stay in the programs. This position will also possibly provide evening coverage, as needed. 

JOB RESPONSIBILITIES:  

• Provide operating support to the program manager as needed. Report any maintenance issues at the facility to the program manager. 
• Provide case management services including advocacy, crisis intervention and counseling to program participants. 
• Complete initial intake and necessary documentation for all respite clients. 
• Orient new clients to the program and settling them into their unit as needed. 
• Assist clients to acclimate and adjust to residing in the setting and in understanding program rules. 
• Complete case notes, services all HMIS and Salesforce data necessary and contribute to staff debriefings. Review case notes and clinical notes with staff and care partners as needed. 
• Develop individual service plan with participant and review plan quarterly for ongoing needs and adjust accordingly.  
• Provide wellness checks on all residents daily and address basic needs, and work with client on housing goals and opportunities as the client recovers. 
• Work together with the clinical teams to assure that client is attending all medical appointments (this may include case manager transporting client) as required to maintain health. 
• Work with Coordinated Entry and the housing staff to facilitate the transition to the next level of housing and assist with move-out and acclimation process.  
• Mitigate and manage any on-site crisis as they arise. 
• Report and document all incidents, emergencies, substantial behavioral difficulties, and any intrusions or visits by police, ambulance, or any other outside agencies to the supervisor or on-call manager immediately.  
• Assist clients in following program rules and policies using trauma-informed care and harm reduction techniques.  
• Be aware of the impact of trauma on participants and prevent and/or respond quickly and compassionately to triggers and post-trauma responses.  
• Work in partnership with other staff, interns and staff from other agencies and medical centers.          
• Participate in training as assigned, maintain certification in CPI (Non-violent Crisis Intervention) and other techniques of working with clients according to the schedule of trainings provided by the program director, the agency, your supervisor, and the Coordinated Care team. 

Requirements

QUALIFICATIONS: 

• Bachelor’s degree in social service or high school diploma with three years of experience.  
• Good communication, strong interpersonal and listening skills. 
• Office, Salesforce and HMIS. 
• Bi-lingual (English/Spanish) a plus. 
• Ability to build and maintain rapport with clients. 

KEY COMPETENCIES: 

• Ability to follow policies and procedures.  
• Must have smartphone to utilize Agency communication and collaboration tools. 
• Must participate in training. 
• Must have own transportation, valid driver’s license and proof of insurance. 

 PHYSICAL REQUIREMENTS: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch.   

BENEFITS: 

• Health Insurance: PPO, HSA, HMO Plans with premiums ranging from 0% to 10%, for employee, per month based on salary. 
• Dental 100% of cost paid for employee. 
• Vision 100% of cost paid for employee. 
• Life $50,000 life and AD&D paid for employee. 
• MyStrength, wellness benefit paid for employee. 
• Generous Paid Time Off 10 paid vacation days annually, years 1-2, after 24 months increases to 15 days, 10 paid sick days annually, 10 paid holidays annually, after 12 month, 3 paid personal days annually. 
• Retirement Plan with company match of 3% 

SALARY: $48,000 - $50,000 

 American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis. 

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.  

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.