Hybrid Credit Operations Lead – South Asia Pacific en Fluke - Level 3

Here’s where you’ll demonstrate your competencies:

• Lead and oversee AR collections activities across Emerging Asia (Mainly India and Thailand), ensuring timely collections and reduction of DSO.
• Manage the full AR lifecycle: invoicing, dispute resolution, cash application, and follow-up.
• Partner with commercial and sales teams to drive accountability for collections, particularly in complex cases.
• Own daily, monthly collection and timely AR aging reports and drive regular reviews with Global Stakeholders which includes the reporting of APAC nos.
• Work closely with customers to resolve payment delays, disputes, and ensure contractual compliance.
• Establish controls and ensure all collection activities are aligned with company policies and compliance standards.
• Monitor credit limits, customer creditworthiness, and recommend risk mitigation strategies.
• Collaborate with Shared Service Center (if applicable) for AR operational activities.
• Support external/internal audits, provide necessary documentation, and ensure audit readiness.
• Lead process improvement projects using FBS tools (Daily Management, Kaizen, Root Cause Analysis, Visual Management, etc.).
• Drive performance metrics such as DSO, collection efficiency, dispute resolution turnaround time.
• Communicates and coordinates with various members of the organization to ensure accuracy of systems and reporting.
• Respond to inquiries and ad-hoc analysis and reporting.