Hybrid Publisher Operations Specialist chez Zeta Global

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE 

The Platform Operations Specialist plays a critical role in ensuring the smooth operation and continuous optimization of the company’s publisher platform. This position is responsible for monitoring publisher performance, troubleshooting technical issues, implementing product updates, managing data, and collaborating with product and development teams to enhance platform functionality. Additionally, the specialist works closely with the sales and client success teams to onboard new clients, provide top-tier technical support, and help maximize monetization opportunities for scaled and super-scaled accounts. 

RESPONSIBILITIES 

Platform Monitoring & Incident Management 

• Continuously track platform health metrics and proactively address potential issues before they impact performance. 

• Respond to alerts, diagnose system anomalies, and coordinate resolutions to maintain platform stability. 

Troubleshooting & Issue Resolution 

• Investigate and resolve technical challenges by working closely with product and product marketing teams. 

• Maintain a comprehensive knowledge base by documenting solutions and best practices for future reference. 

Client Onboarding & Monetization Support 

• Ensure a seamless onboarding experience for new clients, guiding them through setup and best monetization practices. 

• Facilitate net-new inventory integration, ensuring optimal configuration for revenue generation. 

Performance Optimization & Data-Driven Insights 

• Analyze platform performance metrics to identify inefficiencies and implement targeted improvements. 

• Leverage data to assess opportunities, value, and execution time for top-tier clients. 

Training, Documentation & Knowledge Sharing 

• Develop and maintain detailed platform documentation, including user guides, troubleshooting procedures, and operational best practices. 

• Train internal teams on platform processes and document all training initiatives for ongoing reference. 

Collaboration with Development & Product Teams 

• Partner with development teams to identify opportunities for platform enhancements based on user feedback and operational insights. 

• Contribute to product roadmap discussions, ensuring client needs and platform stability remain a priority. 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $70,000 - $80,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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