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Hybrid Patient Accounts Representative chez Georgia Hand Shoulder & Elbow P C

Georgia Hand Shoulder & Elbow P C · Atlanta, États-Unis d'Amérique · Hybrid

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Description

Job Summary:

The Patient Accounts Representative will provide support to the billing department and revenue cycle for GHSE, GSCP.  

Duties/Responsibilities:

  • Troubleshoot and problem solve accounts 
  • Posting of private and insurance payments/vouchers 
  • Completing adjustments to patient accounts 
  • Updating of patient insurance information, including memo entry for billing documentation 
  • Customer service - answer billing inquiries from patients and/or healthcare providers 
  • Submit refunds for patient or insurance over-payments to Billing Manager for review
  • Follow collection process; includes written and verbal correspondence with patients on unpaid claims. 
  • Write protest/appeal letters to insurance companies.
  • Rebill accounts 
  • Ability to interpret EOBs and resolve errors. 
  • Knowledge of various fee schedules for carriers.
  • Make recommendations for process revisions or improvement initiatives under direction of the Billing Manager
  • Provide support and assist in the resolution of patient account issues and payment plan arrangements, report to Billing Manager the same day. 
  • Create chart, enter data, insurance and post charges as necessary. 
  • Maintain HIPAA compliance. 
  • Performs other duties as assigned.

Requirements

Required Skills/Abilities: 

  • Excellent verbal and written communication skills. 
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks.
  • Ability to create and present ideas in a variety of formats.
  • Ability to maintain confidential records.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Three years of billing and coding experience required.
  • Knowledge of the philosophy, mission, leadership needs, and planning requirements of the organization preferred.
  • 1 year of orthopedic, surgical and ASC experience.
  • Knowledge of worker’s compensation and Medicare reimbursement practices in an orthopedic and ASC setting.

Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 


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