Hybrid Resident Services Coordinator chez Barkan Management Company

Join our growing team! 

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.

Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management!

Who we need:

We are looking for a qualified, motivated, and experienced Resident Service Coordinator to assist elderly residents to maintain successful tenancies and improve their quality of life. This is an on-site opportunity, requiring the employee to work 5 days per week in our Allentown, PA location. 

What you’ll do:

• Respond to resident inquiries, concerns, and complaints in a timely and professional manner
• Facilitate communication between residents and property management
• Assist residents with service requests and follow up to ensure satisfaction
• Develop and maintain relationships with local service providers
• Monitor and report on resident satisfaction and feedback
• Collaborate with team members to improve resident services and experiences
• Manage and update resident database with contact details and preferences
• Tracks resident referrals to community programs and other outcome measurements that show program impact.
• Builds a sense of community by providing programs and activities that engage residents and promote socialization.
• Creates monthly calendar and property newsletter with input from Property Manager and other staff as required.
• The RSC will act the liaison between residents and management, community-based agencies, and/or regional government entities while keeping information confidential.
• Provide required reports to managing agencies.

What we’re looking for:

• Prior experience preferred in an upscale residence or hotel environment.
• Excellent communication skills
• Positive attitude with a desire to provide the highest level of service to residents and guests.
• Willingness to work as part of a close team to achieve and exceed goals
• Ability to work in a fast-paced environment with attention to detail
• We are seeking a dedicated Resident Services Coordinator to provide exceptional services to our residents.
• The Resident Services Coordinator will be responsible for delivering programs to residents, addressing their queries and concerns, coordinating community events, and ensuring overall resident satisfaction.
• The ideal candidate should be a strong communicator, have excellent organization skills, and be committed to enhancing the quality of life for our residents.
• Bi-lingual preferred but not a deal breaker.

What we can do for you!

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off

• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance 
• Employee Assistance Program

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Requisition #2408