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Hybrid Guest Service Representative chez The Gateway Hotel & Conference Center

The Gateway Hotel & Conference Center · Ames, États-Unis d'Amérique · Hybrid

27 040,00 $US  -  28 080,00 $US

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Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

  • Always greet guests in a friendly and professional manner
  • Perform accurate check-in and check-outs of guests daily
  • Answer telephone in a timely fashion
  • Make reservations over the phone and in person
  • Provide mutually beneficial solutions to guest complaints
  • Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
  • Exhibit teamwork throughout all departments of the hotel

Qualifications:

  • High School Diploma or GED required
  • 1-year hotel experience preferred
  • Customer Service experience 
  • Ability to handle cash 
  • Open availability preferred, nights and weekend availability are required

Reporting Relationships:

This job reports to                                                                                                                                                

Front Office Manager

Front Office Assistant Manager

Front Desk Supervisor 

 

 

 

 

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.

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