Hybrid Service Representative chez Warner Pacific

Collaborates with the EASE and Employee Navigator  Benefits Team.  Works as an integral part of the Administration and Service departments and provides data entry and support using the EASE Benefits and HR software.

 Responsibilities

•  Perform data entry for membership adds, terms, and changes in multiple online benefits enrollment systems and by email submissions to carriers
• Phone and email communication to verify enrollments
• Communication with carrier client care advocates or company client services management to solve enrollment type issues
• Gather, analyze, and enter data to prepare benefit guides for clients
• Prepare open enrollment reports from EASE to submit to carriers.
• Stays informed through training on the EASE and Employee Navigator transition to better assist clients.
• Perform all other duties and special projects as assigned

Qualifications:

•  Minimum 1-year experience in Health Insurance industry and / or group benefits field
• Ability to operate both independently and in a team setting
• Ability to establish and follow up on tasks
• Must have a client service mentality with ability to follow established processes
• Ability to type 35-40 wpm w/knowledge of Windows based computer systems, including Word, Excel and Outlook
• High ability to multi-task, is a team player
• Possess excellent communication skills, is flexible and collaborative
• Good organizational, follow up, follow through and time management skills.
• High school graduate and some college

 Compensation:

• Pay Range * $25.5 - $27.5 per hour 
• Actual compensation may vary from posting based on work experience, education, and/or skill level.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting.  The Company may ultimately pay more or less than the posted range. This range may be modified in the future.  No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!