Homeoffice Remote Customer Service Representative (m/f/d) with Dutch - Warranty services (Berlin, Berlin, DE) chez Foundever
Foundever · Berlin, Allemagne · Remote
- Junior
Are you looking for an exciting job that offers you the full flexibility of working from home? We are looking for motivated and communicative Dutch-speaking Customer Service Representatives (m/f/d) to support our customer service team - 100% from home. If you enjoy working with people, then Foundever is the right place for you!
Location: 100% remote | Hours per week: 20 - 40 h
Working hours: Monday to Friday between 10:00 AM and 06:05 PM, Saturday between 09:00 AM and 01:00 PM
Salary: 2.423 - 2.623 €/month at 40h/week (Fixed salary € 2.223/month + Language Bonus € 200/month + Performance Bonus up to € 200/month)
Your benefits:
- Career changers are very welcome!
- Individual work environment tailored to your preferences thanks to 100% remote work.
- Digital, paid training and hardware provided
- Team events: Even when working from home, you are not alone – take part in virtual team events and stay in touch.
- Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups.
- Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more.
- Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally.
- International advancement opportunities through global German-speaking projects.
- Save time and protect the environment: No commuting means more time for other activities and reduces CO2 emissions.
- 27-31 vacation days (depending on length of service) plus special leave.
Your new tasks:
- Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail
- Increasing customer satisfaction by processing inquiries quickly and competently
- Review of the submitted claims for damages
What you bring with you:
- Fluency in Dutch (C2-level) and English (B2-level)
- Commercial and technical affinity regarding the internet and phone calls
- PC literacy
- Previous customer service experience preferable
- Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
- Willingsness to learn and eagerness learn
- Enthusiasm for working in a modern office and using the latest technologies
- Empathetic and socially competent personality
Sounds like the right job for you? Take your chance and apply now!
This is what you can expect from us after you have applied:
1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
3. If all these steps have been completed successfully, we will give you a warm welcome!
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!
We employ a wide variety of people - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?
