Hybrid Asset Manager chez Global Data Consultants

GDC IT Solutions is currently seeking an Asset Manager to work in a hybrid capacity, with two days on-site per week (Tuesdays and Wednesdays) at the Pennsylvania Department of Transportation in Harrisburg, PA. This position requires candidates to be located within a one-hour commute of Harrisburg and offers a structured, collaborative work environment supporting enterprise-level IT asset and configuration management systems.

Position Overview

As an Asset Manager, you will be responsible for supporting the full lifecycle management of hardware, software, and IT equipment, serving as a key contributor to the administration, tracking, auditing, and reporting of enterprise assets. In this hybrid role, you will work closely with technical teams and management to ensure the integrity of the CMDB and ITSM platforms such as BMC Remedy and ServiceNow. Your work will help maintain consistency, compliance, and operational excellence in asset and configuration management across the organization.

• Serve as the back-up Asset Manager, providing essential coverage and continuity.

• Develop and implement processes and procedures for tracking and analyzing software, hardware, and equipment through their lifecycle.

• Provide day-to-day operational and maintenance support of production issues, including troubleshooting and resolution within the Asset Management module in Remedy and ServiceNow.

• Conduct annual inventory audits and define audit processes for consistency.

• Perform bulk uploads and corrections of asset data into ITSM tools.

• Identify discrepancies and perform audits on asset data to ensure accuracy.

• Develop and maintain foundational asset data, including user accounts, site information, categorizations, and support groups.

• Create reports on asset data for internal users and management.

• Manage fixed and floating licensing for the Asset Management module.

• Participate in user acceptance testing and QA processes.

• Create end-user documentation and develop training materials.

• Deliver training sessions to staff and asset system users.

• At least 5 years of experience as an Asset Manager.

• 2–4 years of experience with BMC Remedy (version 20.02) or an equivalent ITSM tool.

• ITIL Foundation Certification.

• Strong working knowledge of the Configuration Management Database (CMDB), Asset Management methodologies, tools, terminology, and industry best practices.

• Excellent communication skills—listening, verbal, and written—including meeting facilitation and stakeholder engagement.

• Outstanding organizational skills with the ability to manage multiple priorities and assignments efficiently.

• Strong customer service skills with experience interfacing across various IT teams and business roles.

• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Preferred Experience

• Experience conducting asset lifecycle audits and managing compliance reporting.

• Familiarity with ServiceNow Asset Management modules.

• Experience working in a government or large enterprise IT environment.

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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