No day will be the same - here are some of the highlights
We are seeking ambitious and enthusiastic individuals to join our growing Business Specialist team. In this role, you will play a vital part in supporting our business customers, building strong relationships and providing exceptional service. Working in our Business team will mean you gain exposure to a different customer base within Good Energy, handling accounts for a wide variety of businesses. You will gain insight into and learn the nuances of the B2B environment, while honing skills linked to account management and business awareness, that will support your progression.
Responsibilities:
Provide excellent customer service to our business customers, addressing their enquiries and resolving any issues through phone and email.
Build and maintain strong customer relationships through proactive communication.
Gain a deep understanding of our products and services, with opportunities to become a specialist in key technical areas of your role
Support customers to manage their account in self-sufficient ways (via digital services, smart meters)
Handle customer complaints professionally and effectively, ensuring timely resolution and customer satisfaction.
What you'll need to succeed
As a Business Specialist, working almost fully remote, you'll provide exceptional customer service to a range of businesses using renewable energy. You'll handle inbound calls and emails (avg. 10 calls/day), resolve billing issues, and promote sustainable energy solutions. Customer Satisfaction, account health will be a key focus for you. You’ll have the opportunity to build relationships with around 3,000 business customers, adapting communication to their needs.
Who this role will suit
This role is an excellent fit for experienced Customer Service or Sales Professionals currently working in B2C environments who are seeking a seeking a transition into an innovative team of business specialists. You’ll be joining a highly supportive and collaborative team who will continue to support your ongoing learning.
At Good Energy we foster a culture of growth, as evidenced by the successful career progression of many Business Specialists into roles such as Team Leadership, specialised positions in Billing, Metering, Settlements, and Data, and even diverse departments like Marketing and Regulatory Affairs.
Essentials:
Excellent Communication Skills: Strong written and verbal communication skills with the ability to effectively communicate with clients in a clear and concise manner.
Problem-Solving Skills: Proven ability to analyse problems, identify root causes, and develop effective solutions.
Customer Service Experience: Prior experience in a customer service role, including handling customer inquiries via phone and email.
Analytical & Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to think critically and find creative solutions to challenges.
Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations.
Teamwork: Ability to work effectively as part of a team and contribute to a positive and supportive work environment.
Desirables:
Previous B2B customer service experience, whether this be via phone or via email.
Knowledge of and experience in the energy industry.
Benefits you can rely on
Starting salary £25,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £29,500 as you progress within the team.
💰 Great allowances for hybrid working: We support employees with their commuting expenses and provide flexibility for remote working.
£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 Annual bonus – 5% company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
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