Hybrid Operations Manager chez Forward Air Services, LLC

Position: Operations Manager

Compensation: $80,000 - 90,000 Annually

Job Description:

The Operations Manager is accountable for the overall success of warehouse operations, with a focus on developing and guiding leadership managers, supervisors, and department leads. This position requires strong critical thinking and evaluation skills to identify, assess, and resolve operational challenges of all sizes. The ideal candidate is a proven problem-solver who proactively seeks answers and implements effective solutions. The manager will ensure that personal protective equipment (PPE) is used and maintained in accordance with internal safety protocols, that client inventory and supplies are properly stored, monitored, and handled, and that all safety procedures are consistently reinforced to protect everyone in the facility.

Core Responsibilities & Duties:

• Ensure all inbound & outbound service level agreement (SLA) goals are met while orders are shipping accurately according to client & customer needs 
• Managing the operations of the warehouse including the following departments: picking, packing, receiving, traffic, returns, VAS, inventory & maintenance 
• Plan & execute that direct-to-customer & wholesale outbound shipping is on track while working with traffic to ensure orders are shipping on time
• Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
• Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
• Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met 
• Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met 
• Work with upper management to optimize the processes of each department for efficiency & accuracy 
• Maintaining an awareness of business needs, including new policies, clients or processes 
• Ensure that all scheduled projects are successfully completed 
• Oversee that the facility and all employees are in compliance with current safety procedures
• Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards 
• Interacting with the accounting department to ensure accurate billing and collections
• Serving as the main point of contact for after-hours service-related issues and requests
• Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
• Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards 
• Maintaining regular contact with customer service & higher management for updates, changes & improvements 
• Conducting yearly performance reviews for warehouse team members 
• Providing corrective action plans for employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
• Maintaining and protecting the confidentiality of employee records, and other sensitive information 
• Other duties as assigned

Qualifications:

• 4+ years of management and operations experience in 3PL or warehouse equivalent roles
• 2+ years of experience utilizing a Warehouse Management System (WMS)
• Comprehensive knowledge of the transportation, freight, and logistics industry
• Ability to be certified & train warehouse staff in motorized material handling equipment
• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
• Ability to establish credibility and be decisive while supporting organizational preferences and priorities
• Strong organization, project management, analytical, numerical, and reasoning abilities
• Excellent communication, leadership, teamwork, negotiation, customer service, and interpersonal skills
• Computer proficiency in Word, Excel, Outlook, and ability to learn other programs
• Sound administrative skills and well-developed management abilities
• Demonstrated commitment to workplace safety and housekeeping
• Ability to operate warehouse equipment (manual/electric pallet jack, hand-held scanner, picking cart, shrink wrap, baler, scale, box cutter, desktop computer)
• Basic math skills (counting, addition, subtraction, multiplication)
• Ability to push, pull, grasp, and perform fine manipulation with hands throughout work hours
• Must be able to bend, squat, twist, and lift up to 50 lbs., and work on feet for extended periods (minimum of 8 hours)
• Willingness to travel occasionally to meet business needs
• Commitment to the company’s core values

Forward Air is an Equal Opportunity Employer.

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