Hybrid Housing & Neighbourhood Officer chez The Guinness Partnership
The Guinness Partnership · Manchester, Royaume-Uni · Hybrid
- Professional
- Bureau à Manchester
Our Housing and Customer Services team are extremely important to our success. Working closely with our residents on a day-to-day basis, they deliver frontline services that support our residents, shape the customer experience and best represent our business and what we’re here to do.
We have a new opportunity for a Housing & Neighbourhood Officer to join our team. This is a field-based role, and you will be required to travel around your patch in Greater Manchester. You will need a full driving licence for this role.
As a Housing & Neighbourhood Officer, you will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to residents. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.
What we’re looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
You will also be able to demonstrate:
- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- The ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilience and able to deal with challenging situations and deliver sustainable outcomes.
- Experience of analysing data and drawing conclusions.
In return for your hard work, we offer:
- Competitive salary - £37,754 per annum
- Full time, permanent contract
- Healthcare Cash Back Plan
- Competitive Pension Scheme (up to 9% on a matched basis) & life assurance
- Employee Assistance Portal
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.
If you’re looking to make a meaningful impact to our resident’s lives, then we would love to hear from you!
Please apply with a CV and personal statement telling us how you meet the essential criteria.
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