Hybrid Service Manager- Material Handling chez Vesco Material Handling Equipment Inc

Description

 Direct and coordinate the activities of personnel engaged in service; run a profitable and efficient service 

 department. Foster an efficient work environment conditioned to maximize profits and control expenses.

• Monitor the flow of the shop and field daily
• Manage customer situations and disputes accordingly
• Work closely with Warranty Manager to ensure warranty service and parts claims are handled to timely
• completion
• Make necessary business adjustments to invoices as required for billing and profitability
• Promote gross product growth and reduce expenses
• Communicate operational needs to Operations Director
• Monitor and support quote process to timely competition, including appropriate follow-up
• Team with centralized rental department in managing fleet
• Team with Corporate Rental Manager to ensure customer satisfaction and asset management
• Assist with providing back-up to Service admin team as needed
• Recruit, develop, motivate and strive to retain effective branch talent
• Conduct annual performance reviews of staff
• Ensure maximum team performance by encouraging self-improvement through training
• Provide coaching and counseling to service team to increase leadership and motivational skills
• Foster teamwork within the service department, the ACT branch network, and with all other departments
• Lead and direct Product Support Reps and foster teamwork with Sales department to ensure a high level of customer service for our customers
• Review and sign-off on all associate time cards and payroll
• Review and sign-off on work orders prior to posting in ELC and invoicing
• Participate in the creation and maintenance of Standards of Operating Procedures and processes for ACT service operations
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the ACT Employee Handbook
• Adhere to and enforce company policies and procedures
• Manage maintenance of building and property
• Ensure compliance with federal and state laws and regulations: U.S. DOT, OSHA, EPA, and EEOC
• Perform all other duties as assigned by management in a professional and efficient manner

Requirements

• High School Diploma
• Minimum of 5 years’ experience within a dealership environment or similar field
• Excellent customer service skills
• Computer savvy - be able to navigate internal system, use Outlook and Excel
• Professional communication skills; written and oral