Hybrid Grocery Manager chez Weavers Way Cooperative Association

Description

PURPOSE

To select and obtain grocery, dairy, and bulk products and to supervise staff to meet established objectives for sales, margin, and customer service.

RESPONSIBILITIES

Purchasing:

• Provide feedback to pricing coordinator on overall pricing and pass along cost updates from vendors to retail team
• Maintain a positive relationship with vendors
• Assist in vetting new vendors for dept, and consider overall product mix
• Research new product, and pass on information to retail team
• Evaluate sales weekly, by period and quarterly at the category and subcat level
• Adjust purchasing as needed both seasonally and for holidays, consult retail team as needed
• Ensure proper receiving by department staff according to procedures for handling invoices
• Review invoices for pricing and discount accuracy; ensuring accurate separation of inventory categories and subcategories, and identify credits and mispicks
• Review invoices monthly for accuracy
• Visit the warehouse as needed to review any store specific supply
• Participate in quarterly inventory counts, and weekly all store meetings
• Coordinate with Grocery and Bulk Buyers to ensure all orders reflect department needs

POS:

• Update items and add new items into the POS system
• Print tags for departments as needed, making sure all tags are up to date and present
• Assist in posting signage including but not limited to Co-op deals, sales, etc.
• Be fully trained on the front end of SMS and be able to cashier as needed in the store

Merchandising:

• Order merchandise and maintain inventory control to minimize out-of-stocks and overstocks and maximize sales and turnover
• Ensure in conjunction with the Store Manager and floor staff that shelves and coolers are fully stocked and rotated to ensure freshness and turnover
• Manage back stock areas
• Set stocking priorities for department staff; stock items as needed, assist with receiving
• Plan attractive displays; order sufficient merchandise to stock displays for period of display; do periodic comparisons with competitors
• Maintain grocery areas for cleanliness and appearance according to established standards
• Mark-down items as needed to reduce losses, record shrink for lost product
• Ensure accurate, up-to-date price labeling of department items; get new item information to POS Staff before item arrives so product can be immediately placed on shelf
• Provide prompt, friendly, courteous customer service
• Adhere to all product policies and notify vendors of policies when purchasing new products

Customer Service:

• Treat people fairly, courteously, and with respect
• Ensure a high standard of customer service storewide, and esp in dept
• Ensure quick response to customer questions and concerns.
• Process Pre orders in a timely manner and communicate with members as needed

Financial Performance:

• Develop and administer a departmental budget with assistance of the Store Manager
• Attain sales and margin goals for the department
• Review departmental financial reports; take corrective action as needed

Personnel:

• Hire, train and supervise grocery department staff
• Conduct performance evaluation of department staff and participate in the evaluation of other staff
• Ensure that all department workers have up-to-date job descriptions and periodic reviews
• Coordinate with Bulk Supervisor to schedule hours for all department staff within payroll allocation
• Hold departmental staff meetings monthly

Other Duties:

• Attend management or other meetings if scheduled and as directed
• Ensure, in coordination with the Store Manager, that all areas meet lawful standards for food handling safety and carry out sanitation inspections monthly
• Perform other tasks as assigned by the General Manager

Requirements

QUALIFICATIONS

• Commitment to the mission and goals of Weavers Way Co-operative Association
• Commitment to superior customer service
• Exhibited ability to work well in a team setting
• Ability to manage and control inventory
• Ability to supervise staff -- including hiring, training, evaluating, and directing
• Proven understanding of and ability to uphold personnel and operational policies and procedures
• Strong two-way verbal and written communications skills
• Attention to detail and good organizational skills
• Demonstrated ability to multi-task and remain calm under stress
• Demonstrated ability to work independently and exercise independent judgment
• Exhibited ability to follow through on commitments
• Ability to develop and manage a departmental budget
• Proven math skills
• Ability to lift up to 50 pounds, use stairs, and be on feet for long periods
• Computer literate including Microsoft Word, Microsoft Excel and using email
• Be or become upon hiring a member in good standing of Weavers Way Co-op