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Hybrid Patient Care Coordinator (Mechanicsburg, PA, US, 17050) chez Ottobock

Ottobock · Mechanicsburg, États-Unis d'Amérique · Hybrid

$48,026.00  -  $48,026.00

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Summary Statement

Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

 

We are currently looking for a Patient Care Coordinator (PCC) for our Mechanicsburg and Harrisburg, PA offices. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.   

 

Duties & Responsibilities

  • Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
  • Effectively schedule and/or modify patient appointments. 
  • ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
  • ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
  • ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
  • ​Perform initial insurance verfications.   
  • ​Create patient account profile in the Medical Record system. 
  • ​Maintain a clean office work environment. 
  • ​Accept payments from patients as appropriate.  
  • ​Comply with Corporate Compliance and HIPAA responsibilities. 
  • Potentially attend training in Hanover or Lancaster once or twice as needed. 
  • ​Perform other duties and special projects as assigned.​ 

Qualifications

  • High school diploma or equivalent.
  • Proficient in MS Office and databases.
  • Strong communication and interpersonal skills.
  • Excellent multitasking and time management skills
  • Office administrative experience, preferably in a medical/dental/therapy office.
  • Insurance knowledge including Medicare.
  • Customer service experience.

Benefits

  • Medical
  • Vision
  • Dental
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
  • 401k match up to 3.5%
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