Hybrid Client Relations Specialist chez Grant Cardone Enterprises

Here at Grant Cardone Enterprises, it's our mission to positively transform companies by providing leaders and salespeople with the very best business and sales training so they can become masters of their crafts, build unified cultures, and drive revenue and profit so they can help build a better future.

We help small sized to Fortune 500 companies reach new revenue targets by finding overlooked opportunities and customizing the business process to be more effective.

Our vision is to reach every individual across the world, and give them the right tools to help them 10X their life.

Position: Client Relations Specialist 

This is an upbeat environment where our mission is to help others get to the next level in their personal and professional lives. We are looking for team members that will embrace and fit that culture.

The purpose of the Client Support Specialist role is to manage the on-boarding stage of new corporate clients. Your goal in this role is to ensure the customer's success from seamless on-boarding. The Client Relations Specialist works with the Sales, Finance, and Platform developments in order to successfully train clients and provide a smooth and enjoyable experience.

RESPONSIBILITIES

• • Conducts on-boarding calls for new corporate clients on company online university platform
  • Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
  • Keeps accurate data and notes in the CRM database for client information and details
  • Manages a Client Support team email inbox to answer client requests as quickly as possible
  • Schedules and facilitates Zoom calls for corporate clients to provide insight on best practices
  • Learns company content in order to correctly coach clients on the material
  • Participates in company events that host corporate clients

SKILLS & QUALIFICATIONS

• • High school diploma or GED preferred
  • Professional phone skills
  • Sales experience a plus
  • Experience in previous customer support role
  • Strong written and verbal communication skills
  • Positive attitude and desire to help others
  • Competent problem solver
  • Technical aptitude with the ability to learn software programs
  • Ability to type around 40 words per minute, (wpm)
  • Experience with Google Drive, Sheets, and Docs
  • Experience with HubSpot or other customer relationship managemen

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