Hybrid Patient Access Specialist chez Kolmac Integrated Behavioral Health

We are currently in search of an experienced Patient Access Specialist (PAS) for our Arlington, VA location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area.  This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. 

This is an onsite position with a schedule of Monday - Friday 10 am to 6 pm. 

• Manages scheduled appointments by checking in patients and alerting staff to patient presence 

• Directs walk-in patients to appropriate staff

• Collects relevant patient information and maintains HIPAA compliance

• Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures

• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor.  Routes calls, messages, and deliveries to appropriate staff in a timely fashion

• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements

• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances

• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff

• Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories

• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers

• Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

• Meets cost standards by implementing cost-saving actions.  Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff

• Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention. 

• Maintain cleanliness and order of front desk and waiting room areas

• Other duties as assigned

Join Our Team at Kolmac/CCG – Where Compassion Comes with Great Benefits

At Kolmac Integrated Behavioral Health and Concerted Care Group, we believe in taking care of our team—because when you're supported, you can better support others. Our benefits are thoughtfully designed to promote your health, growth, and overall well-being, both at work and in life.

Here’s what we offer:

• Affordable Health, Dental & Vision Insurance
  Comprehensive coverage with low employee costs, generous employer contributions, minimal deductibles, and multiple plan options to support you and your family.
• Generous Paid Time Off
  We prioritize work-life balance with a generous PTO accrual, paid professional development days, and 7 company-paid holidays each year.
• Company Paid Clinical Supervision
  At Kolmac, we value your commitment to professional growth and the credentials you’ve worked hard to achieve. That’s why we provide support for your clinical supervision hours—covering the cost to help you maintain licensure and advance your career every step of the way.
• CEU Reimbursement
  Stay current and certified—Kolmac provides reimbursement for continuing education units (CEUs), so you can meet licensure requirements and expand your clinical expertise without the financial burden.
• 401(k) Retirement Savings Plan
  Plan ahead with flexible 401(k) options, including both traditional and Roth contributions, to help you build a secure financial future.
• Company-Paid Life & Disability Coverage
  Gain peace of mind with fully paid life insurance, accidental death & dismemberment (AD&D), and short-term disability benefits.
• Tuition Reimbursement & Student Loan Assistance
  Advance your education with tuition reimbursement and ease the burden of student debt with support for loan repayment for qualifying staff.

Compensation ranging from $22 to $24 per hour, depending on factors such as location, education, experience, and licensure. 

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!

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