Hybrid Veterinary Receptionist - Part-Time chez Ivcevidensia

We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branch but there may be a requirement to travel to Thatcham.

Main responsibilities of the role include but are not limited to;

*Liaising with the clients and the clinical staff to provide a high level of customer care.

*Meeting and greeting clients and pets.

*Booking appointments and diary management.

*Managing telephone and email enquiries.

*Taking payment for services and products.

*Managing cash and end-of-day banking.

*Maintaining a clean and safe space for our clients and their pets.

Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.

Ideally, you will have great organisational skills, good communication skills, be confident using IT systems, able to work different shifts and some weekends on a rota basis and have prior experience working in a customer service role.

This is a part-time role working 11 hours per week, Mon 2 pm - 7 pm, Fri 1:30 pm-7:30 pm and 1:4 Saturdays 9 am-5 pm – Total Hours 11 plus 1 in 4 Saturday paid as overtime.

Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends. The Branches at Tadley and Thatcham are both located within a short distance of Newbury and are fully equipped for surgical procedures and digital diagnostic imaging.

 

*6.6 Weeks annual leave FTE

*Additional annual leave for your birthday which will be added to your holiday allowance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

*Cycle to work scheme 

*Initiatives focused on employee wellbeing 

*Non-accidental injury support 

*Learning and development opportunities via the IVC Evidensia Academy 

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

*Pension scheme 

*Discounted staff pet care

Up to £7008 DOE per annum.