Hybrid Technology Services Lead - Payment Applications chez Bank of America

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Position Summary:

The successful candidate will be responsible for the Release Management functions to cover a number of existing and new payment application releases. He/She will assess and provide advice to improve readiness of release and support required approval of the change. The resource will contribute to the stability of environment through a mature release management process while maintaining a close partnership with the global Release Management team for ongoing process improvement.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
• Defect & requirements management - JIRA
• Source code management – Bitbucket.
• Build Automation - Jenkins, Cloudbees.
• Artifactory management – Jfrog, Nexus.
• Deploy Automation – Ansible Tower, udeploy.
• Code Review - SONAR
• Dashboard creation - Splunk

Required Qualifications:

• Hands on experience with Bladelogic, Autosys automation and scheduling tools.
• Proficiency in App Dynamics / Dynatrace monitoring/ Splunk monitoring.
• Strong knowledge of Release Management processes and tools (Remedy)
• Strong knowledge of OpenShift Containers, RabbitMQ, Kibana, Grafana.
• Solid understanding of Release Management functions within complex global financial institutions.
• Attention to detail and accuracy are essential; must be pro-active, enthusiastic, flexible, and results driven.
• Proficient written and verbal communication skills to support and shape the platform, and clearly articulate technical designs and concepts.
• Ability to effectively communicate and interact with various stakeholders (e.g. business partners, project manager technical lead, developers and testing associates who may be based in various geographical locations and timeframes.)
• Influence other change groups to ensure delivery of service meets level required by the organisation as a whole.
• Ability to multi-task and adapt quickly to changes in priorities.

Desired Qualifications:

• Seasoned Finacle resource who has built and implemented various modules of Finacle end to end.
• Knowledge of multiple operation systems, databases, development software platforms
• Knowledge of version control tools (Perforce, Ansible, Jenkins)
• Knowledge of Tableau
• Knowledge of XLR, Datical, CI/CD
• Strong technical knowledge of payment applications and infrastructure and solid knowledge of SDLC

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: