Hybrid Third Party Claims Representative chez Fleet Response

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence.  Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion  

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company.  Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast-growing, customer-focused company consistently ranked as one of the Top Workplaces in Northeast Ohio? If you value workplace flexibility, career advancement, a positive culture, and being part of a strong team — you’ll be a great fit at Fleet Response.

Additional Benefits:

• Competitive compensation and PTO
• 401(k) with employer contribution
• Medical, dental, vision, life, and disability insurance
• Several voluntary benefit options
• A flexible work environment with remote options post-probation

Job Summary:

The Third-Party Claim Specialist plays a key role in supporting the end-to-end management of third-party claims. Working closely with Sr. Claim Representatives, this position helps ensure claims are processed accurately, efficiently, and in alignment with both client expectations and internal service standards. This is an entry-level opportunity ideal for someone looking to build a career in claims, insurance, or fleet services. Strong communication skills, attention to detail, and a customer-first mindset are key to success in this role.

Key Responsibilities:

• Assist Sr. Claim Representatives with managing third-party claims from set-up to resolution.
• Communicate with claimants and clients to provide timely updates and gather required documentation.
• Coordinate and monitor vehicle repairs and rental reservations, ensuring processes align with client parameters.
• Document all claim activity accurately and clearly in the claims management system.
• Process and handle payments accurately and timely.
• Support cost control by proactively managing open inventory and addressing delays.
• Respond to claim-related inquiries from clients, vendors, and internal team members.
• Manage follow-ups, emails, and action items daily to prevent backlogs and improve cycle time.
• Display empathy, professionalism, and confidence when handling claimant or client calls.
• Collaborate with peers and leadership to contribute to a positive and productive team environment.
• Maintain availability to answer phones and respond to escalations as needed.
• Accept and act on coaching, feedback, and development opportunities.

Preferred Qualifications:

• Education/Experience:
  2–4 years of experience in claims handling, customer service, fleet management, or a related field. (An associate degree is a plus but not required.)
• Skills:
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and claims systems
  • Strong problem-solving, organization, and follow-through
  • Ability to manage competing priorities in a fast-paced environment
  • Demonstrated professionalism and team-oriented mindset
• Licensing:
   Ability to obtain and maintain insurance/adjuster licensing as required in applicable states.