Hybrid Student Systems Analyst chez Heidelberg University

Description

Heidelberg University is seeking a Student Systems Analyst to contribute to the improvement of student satisfaction in relation to outward-facing student self-service technology. The Student Systems Analyst acts as the primary technical resource for all student-related systems, including but not limited to Slate and Banner. This position improves student service functions in Admissions, Financial Aid, Office of the Registrar, and the Business Office in relation to the interface of student services and technology. 

Essential Duties and Responsibilities:

Student Admissions Operations Support (60%)

• Ongoing maintenance and upgrades related to the Slate CRM, including identifying and testing new features as they become available.
• Participate in committees that directly affect admission operations or new students, including specifically the New Student Collaboration Committee.
• Collaborate with the Senior Director of Admissions and the Admissions Operations Team.
• Continually improve Admission processes and innovation of new Slate features, along with collaborating with student-facing offices to implement process improvements, especially through systems integrations and technology implementation.
• Create, manage, and monitor innovative enrollment management systems, procedures, and workflows; research best practices related to the areas of strategic enrollment best practices, academic records, and registration.
• Maintenance of all application populations within the Slate CRM, including communication plans.

Student University Systems Support (30%)

• Assist with integrations and reporting with Slate and other systems, including Banner, FrontRush, Common Application, and others.
• Assist Admissions, Registrar, and Financial Aid offices with reporting through Slate, Argos, and Edify.
• Update the New Student checklist every semester, manage a separate email flow, coordinate all changes, and manage the move-in/verification process.
• Collaborate with key department leaders across campus.
• Assist with support and maintenance of other student-facing systems. 

CNIT Support (10%)

• Assist with other CNIT tasks as assigned.

Core Values and Personal Attributes:

• Core values – models leadership values of integrity, honesty, humility, transparency, respectfulness,
• diversity, caring, loyalty, and accountability in all work.
• Intellectual dynamism – demonstrates mental sharpness, capability and agility.
• Self-knowledge – gains insight from successes and mistakes.
• Personal learning – seeks feedback and counsel to improve managerial behavior.
• Peer relationships – encourages collaboration and cooperation across the organization.
• Teamwork – performs most effectively as a hard-working member of a team.
• Constituency focus – completes work to meet constituencies’ expectations and requirements. 
• Community focus – brings a spirit of enthusiasm and energy to the campus and town.

Requirements

Education and Professional Experience:

• Bachelor’s Degree – computer science, technology, or a related field
• 3 years of IT work experience
• Experience in a Student system technical position (Admission, Registrar, Financial Aid)
• Ability to prioritize and work independently

Preferred Education and Experience:

• Master's Degree – computer science, technology, or a related field
• Experience in a small, liberal arts institution
• Experience working with Slate CRM and Banner
• Necessary Knowledge, Skills, and Abilities:
• Ability to collaborate with cross-functional teams.
• Outstanding oral and written communication skills.
• Ability to manage several projects simultaneously.
• Must demonstrate analytical and strategic thinking abilities.
• Strong interpersonal skills.
• Ability to relate to diverse cross-sections of individuals.
• Ability to work independently and with a team.
• Ability to travel as needed or required, work evenings and/or weekends as needed.

Tools and Equipment Used: Knowledge of operation and use of various office equipment including, but not limited to: personal computer, including spreadsheet and word processing software, integrated database software, fax machine, copier, telephone, scanner, and printers. The employee in this position must have a valid Ohio driver’s license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is frequently required to use arms, hands and fingers to operate and manipulate equipment generally found in an office setting. The employee may be frequently required to be mobile, communicate, and hear. The employee may occasionally be subject to a variety of outdoor environmental conditions including heat, cold, and precipitation. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include varied degrees of occasional stress while performing job duties.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.