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Hybrid Windows Support Engineer – Endpoint Analysis (Hybrid) chez A.C. Coy

A.C. Coy · Raleigh, États-Unis d'Amérique · Hybrid

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Overview:
  • Tier One Technologies is seeking a Windows Support Engineer with Endpoint Analysis experience to help our US Government client.
  • This hybrid Contract-to-Hire position will be located in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities:
  • Provide support for all Windows 10/11-related issues, primarily researching Endpoint analytics and investigating items that impact Windows 10/11 performance and end-user experience.
  • Evaluate Endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
  • Investigate and identify root-cause and remediation for identified Windows 10/11-related issues, including but not limited to:
    • Operating system issues
    • Software installation and configuration
    • Network connectivity issues
    • Conflicting third-party applications
  • Monitor system performance and identify areas for improvement.
  • Work with other IT teams to troubleshoot and resolve complex technical issues.
Qualifications:
  • A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience
  • 13+ years of relevant experience.
  • In-depth knowledge of Windows 10/11 Operating System, including its features, architecture, and functionalities.
  • Ability to install and configure Windows 10/11 operating system on multiple platforms, including laptops, desktops, and servers.
  • Ability to install Windows updates, service packs, and patches, with experience troubleshooting and resolving issues related to these updates.
  • Prior experience deploying security software on the Endpoints.
  • Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN.
  • Knowledge of Active Directory services, Group Policy, and domain configuration
  • Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes.
  • Knowledge of WMI – Windows Management Instrumentation.
  • Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
  • Basic knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10/11 operating system.
  • Effective oral and written communications skills.
  • Must be able to obtain a Position of Public Trust Clearance.
  • Must be a US Citizen or Green Card holder.
  • Must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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