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Hybrid Customer Experience Representative I chez TAB Bank

TAB Bank · Ogden, États-Unis d'Amérique · Hybrid

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As a Customer Experience I Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat.  As a Customer Experience I Representative, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank. A Customer Experience Representative is empowered to work with management to identify deficiencies in products, services, or bank systems. 

Responsibilities:

  • Build lasting relationships with all TAB Bank clients by providing extraordinary experience.
  • Handle all omnichannel communications both inbound and outbound including phone, email and chat.
  • Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.
  • Answer Inquiries, resolve problems, promote products and enhance customer knowledge.
  • Obtain knowledge and understanding of all banking departments and products to provide customers with the highest quality of service possible.
  • Adhere to and meet call evaluation requirements and expectations.
  • Advance through certification levels in an outlined timeline.
  • Adhere to bank policies and procedures.
  • Own the customer’s experience.
  • Other bank projects and duties as assigned.

Education and Experience:

  • 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.
  • Some banking experience preferred, not required.
  • Candidate must be dependable, detail-oriented, observant, and thorough.
  • Candidate must have strong interpersonal (verbal and written) communication skills.
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.

TAB Bank Offers:

  • Onsite Gym
  • Tuition Reimbursement
  • Paid Holidays
  • Gym Reimbursement
  • College Scholarships for Employees and Families
  • 401(k)
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • I Made the Grade
  • Holiday Club Program
  • Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.

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