Hybrid Referrals Coordinator chez HEALTH CONNECT AMERICA, INC

Join Our Impactful Team at Health Connect America! 

Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach.  Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.   Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.  We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings.  Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives.   At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. 

Come make a difference and grow with us!

Our Brands

The Referrals Coordinator manages and coordinates the intake process for assigned programs, ensuring effective communication among programs. Responsibilities include completing initial assessment paperwork, maintaining and developing referral sources, processing referrals, verifying insurance, and managing client charts. The coordinator serves as the primary contact for referral sources, tracks referrals, and communicates with staff regarding scheduling and referral updates.

• Coordinates work performed in support of assigned program and facilitates communication among programs.
• Completes all initial assessment paperwork as appropriate.
• Maintains ongoing relationship with funding agencies and develops new resources through marketing presentations ensuring sufficient amount of referrals for program stability and growth.
• Coordinates Community Services referrals.  
• Process referrals via email, fax, and phone call during business hours. 
• Serve as the point of contact for referral sources to receive referrals. 
• Verify insurance and eligibility of clients prior to scheduling.
• Process and open all charts for new or returning clients. 
• Follow up with referral sources to obtain additional information to process referral. 
• Communicate with staff regarding referrals and scheduling.
• Follow process for referrals tracking including accepted and denied referrals. 
• Accept phone calls regarding new referrals, updates on referrals, or general questions.
• Provide individual, group, and family therapeutic interventions, as well as skill-building, outlined in the Treatment Plan as needed.

• High School Dipmloma/GED certification.
• One year related experience in Mental Health or Child Welfare Services’ required.

Be Well with HCA: 

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 

• Dependent Daycare Flexible Spending Account 

• Health Reimbursement Account 

• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters