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Hybrid Reception Desk Agent ($1,500 sign on Bonus!!) chez von Trapp Family Lodge & Resort

von Trapp Family Lodge & Resort · Stowe, États-Unis d'Amérique · Hybrid

$39,520.00  -  $41,600.00

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Now Hiring: Front Desk Agent – von Trapp Family Lodge & Resort
Stowe, Vermont
Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.


About the Role:
As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Key Responsibilities:

  • Greet and check in guests, ensuring accuracy in room assignments and billing

  • Provide friendly, knowledgeable assistance on resort amenities, events, and activities

  • Maintain thorough knowledge of resort services, family history, and local attractions

  • Handle guest concerns or requests with professionalism and care

  • Manage reservations, activity bookings, dining arrangements, and folio charges

  • Uphold front desk cleanliness and guest confidentiality at all times

  • Assist in training new team members and support communication across departments

  • Maintain a $400 cash bank and follow cash/credit handling protocols

  • Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Position Requirements:

  • Previous front desk, guest service, or hospitality experience preferred

  • Excellent communication and customer service skills

  • Comfortable using computers and hotel software systems (training provided)

  • Ability to multitask in a fast-paced environment

  • Strong attention to detail and ability to problem-solve on the spot

  • Professional, friendly, and dependable demeanor

  • Ability to stand for long periods and occasionally lift up to 25 lbs

  • Availability to work weekends, holidays, and varied shifts as needed

Benefits & Resort Perks:
At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:

  • Medical, dental, and vision insurance

  • Life and disability insurance

  • 401(k) with employer contribution

  • Flexible Spending Accounts (medical & dependent care)

  • Paid time off (2+ weeks to start)

  • Bereavement leave

  • Employee Assistance Program

Plus, enjoy exceptional on-property perks for you and your family:

  • Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons

  • Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast

  • Free staff meal during 8-hour shifts

  • 20% dining and retail discounts

  • 50% off massages

  • Free access to most guided property tours

  • Lodging discounts for friends and family

Ready to bring your hospitality skills to a one-of-a-kind resort experience? We’d love to meet you! Apply today to be part of the von Trapp family tradition.

 


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