Hybrid SPECIALIST chez HCL Technologies

2.5-5 Years

Cloud Services-Platform Engineering-Service Automation Platform

B-Tech

Hyderabad

ServiceNow Job Descriptions Qualifications Bachelor s degree in computer science or related field.Relevant Exp. 5+ YearsMandatory Skills Experience in Admin, Configuration & Development related activities in ServiceNow. Expertise level of understanding of ServiceNow is required. Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist Configuration/Development knowledge of Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM Fair understanding of content management, developing ESS Page. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.Good to have Extensive knowledge of JavaScript and Familiarity with SQL, HTML and CSS. Knowledge of XML and structural programming concepts. Experience on non-ITSM modules e.g., ITOM, ITBM etc. Experience in Solution design and architecture design.Detailed JD Working on UI Actions / UI policy / Access Control Lists, etc. Developing ESS page- Content Management Writing various Server side scripts using Script Includes. Configured License Management module for necessary Compliance check. Used ACL s for controlling the security mechanism in Service Now. Domain Separation and designing the Process and data flow within various domains. Developing Composite Service Requests within Service catalog Module. Responsible for the technical specification and implementation of the SNOW integration. Develops the technical solutions, implements them and performs the component integration tests. Understand the business needs and the needs to standardize processes and build this into the design. Understand the large-scale thinking and approach needed for success of the project. Leading platform upgrades. Configuring complex reports Debugging of system logs Monitors and reports on progress in completing projects and accomplishing goals. Collaborate with various cross functional teams to define and determine integration requirements. Drive organization to improve data integrity for company-wide analytics. (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA