- Junior
- Bureau à Gurnee
SUMMARY: Assists members while performing functions related to card management. Monitors all fraud activity and perform functions to promote fraud related protection measures.
ESSENTIAL FUNCTIONS:
Card Function:
Orders plastics for all debit and credit cards to include re-issues for fraud and lost/stolen cards
Monitors plastic for Instant Issue debit card inventory and replenish as necessary
Performs daily credit and debit card adjustments
Refunds credit and debit card fraud
Preps credit and debit card orders and hot cards for imaging
Processes monthly report and monitor expiring debit cards
Fraud Function:
- Reviews monthly credit and debit card fraud reports
- Completes credit and debit card fraud chargeback function
- Reads all incoming alert Fraud alerts and distribute to appropriate staff
- Monitors and reports any fraud related item or trends to management and risk
- Prepares monthly fraud reports
- Monitors CAMS report and account compromises. Assists in account re-issues
Collection Function:
- Runs courtesy pay reports to include 15 day negative, aging and month end reports
- Completes courtesy pay/overdrawn account collections
- Processes charged off accounts to include share accounts
- Completes member expulsions
- Forwards designated charged off accounts to Transworld/CU Collections
- Updates Chex Systems
- Submits fraud claims to CUNA Mutual
Appraisal Function:
- Orders, receives and distributes real estate appraisal requests
- Monitors real estate professional appraisal individual fil
SECONDARY FUNCTIONS:
- Other duties as may be assigned
QUALIFICATIONS:
- Education Required: High School Diploma or equivalent (GED)
- Experience Required: One (1) year of customer service or retail sales experience
- Experience Preferred: Two (2) years of customer service experience in a financial institution in the processing of VISA, fraud and collection
The base pay for this position is $17.96 to $29.93 per hour. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.
