Hybrid NOC Manager chez Metronet

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

What we offer:

• Competitive pay
• Annual bonus opportunity
• Annual merit increases
• Affordable insurance (medical, dental, vision, etc.)
• 401(k) company match up to 6%
• Paid time off
• Volunteer hours
• Perks and discounts
• Discounted Metronet service in our serviceable area
• Opportunities for advancement
• So much more!

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

• Responsible for the daily oversight and support of Metronet NOC technicians, providing direction on workload priorities, ticket queues, and technical assistance as required.
• Act upon network events with a high sense of urgency and customer care.
• Provide technical assistance and guidance during network events, engaging next level technical resources and management as appropriate.
• Communicate with customer and partner-provider NOC management and technical personnel to quickly resolve network issues and restore service.
• Escalate effectively during network events, as well as maintain order in a high-pace network environment.
• Ensure accurate and regular communications to Metronet associates and customers during network events.
• Ensure that NOC personnel are implementing effective Event and Incident Management processes to detect and resolve service outages and degradations as quickly as possible and are returned to normal service levels.
• Ensure timely response to customer inquiries for assistance, and request for RCA reports.
• Participant in Network Operations Center staffing and operations to include hiring, work scheduling, performance management, rewards and recognition, training, and career development.
• Participant in process/procedure development and best practices as it pertains to network monitoring, ticketing, and trouble resolution.
• Ensure all technicians remain proficient; identify training for each skill set providing progress reports on operation team training and certifications.

JOB QUALIFICATIONS AND REQUIREMENTS:

• 5+ years working in a NOC environment in the telecommunications industry.
• Bachelor’s degree or equivalent experience in telecommunications, electronics, computer science or business.
• Solid understanding of Ethernet & IP/MPLS protocols and prior experience with DWDM/core transport networks.
• Hands-on experience with EMS, NMS, ticketing systems, and other network tools.
• Ability to work in a dynamic and continually changing work environment.
• Willing and able to work any shift in a 24x7x365 environment.
• Experience with Nokia, Adtran, Calix, Cisco and/or Juniper equipment is a plus.
• Knowledge of Metasolve M6 workflows, tasks, CLRs, and best practices is desirable.
• Knowledge of ITSM principles and methods is desirable.
• Clear and concise verbal/written communications skills is essential.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family. That’s why this role is Hybrid!

We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

#LI-HLO